NATALIE HERRON
Irvine,CA
Summary
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Key Accounts/Corporate Events Coordinator
Pacific Oak Capital Markets Group
06.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Coordinated travel arrangements for speakers and VIP guests, providing a seamless experience for all participants.
- Enhanced event attendee experience by meticulously organizing and executing corporate events.
Office Administrator
State-of-the-Art Physical Therapy
03.2016 - 12.2020
- Thoroughly investigated past due invoices, minimizing number of unpaid accounts
- Extensive knowledge of PPO and Medicare Insurance policies, procedures and authorization requirements
- Correctly identified errors, re-filed denied/rejected claims as they were received from Executive Director
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
General Manager
Gonzo's Basic Solutions
10.2012 - 04.2016
- Efficiently placed weekly product orders directly with vendors while maintaining monthly budget
- Organized entry of sales numbers and miscellaneous data, filing of personal and business paperwork, invoicing, accounting, and handled cash in and out of store
- Provided full management of staff, Human Resourcing and internal affairs, including interviews with applicants, and providing effective training methods upon hire
- Gained and retained loyal customers with the ability to solve issues and service their needs with special ordering and supply and demand.
Sales Associate
Macys Department Store
06.2010 - 10.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Specialized sales in Men's Fragrances, Men's Shoes, Men's Suits, and Luggage.
Customer Service Supervisor
JNR Incorporated
10.2009 - 05.2010
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Assistant Store Manager
Crown Valley Beauty Supply
04.2006 - 08.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Human Resource Management Certification -
Cornell University—ECornell Online Program
01.2021 - 06.2021
Human Resource Certification Course -
Saddleback College
Mission Viejo, CA 10.2016 - 10.2016
AA - Business Management
Saddleback College
Mission Viejo, CA 09.2013 - 05.2016
Skills
- Task prioritization
- Guest management
- Multitasking and organization
- Time management
- Analytical thinking
- Social perceptiveness
- Onsite execution
- Event setup and breakdown
Timeline
Key Accounts/Corporate Events Coordinator
Pacific Oak Capital Markets Group
06.2022 - Current
Human Resource Management Certification -
Cornell University—ECornell Online Program
01.2021 - 06.2021
Human Resource Certification Course -
Saddleback College
10.2016 - 10.2016
Office Administrator
State-of-the-Art Physical Therapy
03.2016 - 12.2020
AA - Business Management
Saddleback College
09.2013 - 05.2016
General Manager
Gonzo's Basic Solutions
10.2012 - 04.2016
Sales Associate
Macys Department Store
06.2010 - 10.2012
Customer Service Supervisor
JNR Incorporated
10.2009 - 05.2010
Assistant Store Manager
Crown Valley Beauty Supply
04.2006 - 08.2009
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