Natalie Hess
Grand Rapids,Minnesota
Summary
Experienced Registered Nurse specializing in hospice case management, care coordination, and crisis intervention. Skilled in delivering high-quality, compassionate care and providing emotional support to patients and families. Expertise in educating caregivers on disease-specific symptom management and preparing them for end-of-life changes. Committed to guiding families through the hospice journey with empathy, clarity, and clinical excellence.
Overview
4
4
years of professional experience
Work History
Care Transition Coordinator
St. Croix Hospice
Grand Rapids, MN
08.2024 - Current
- Educate patients, families, and partners on care processes and available resources.
- Coordinate patient care transitions between healthcare settings and home environments.
- Develop discharge plans in collaboration with interdisciplinary teams.
- Organize and present community and partner in-services to promote knowledge, awareness, and understanding of hospice care.
RN Case Manager
St. Croix Hospice
Grand Rapids, USA
08.2021 - 08.2024
- Managed multiple tasks while providing timely, high-quality patient care.
- Demonstrated strong communication skills in collaborating with interdisciplinary team members to ensure optimal patient outcomes.
- Provided individualized teaching to families on how to care for their loved ones, ensuring confidence and continuity throughout the end-of-life journey.
- Developed strong relationships with patients through compassionate communication.
- Provided emotional support for families dealing with difficult situations and diagnoses.
RN Care Coordinator
Bluestone Physician Services
Grand Rapids, USA
07.2023 - 01.2024
- Served as a liaison between the client, family, caregiver, and various healthcare professionals involved in the patient's overall plan of treatment and post-hospitalization process.
- Utilized effective communication skills to collaborate with healthcare providers, clients, and caregivers.
- Created individualized care plans for clients, incorporating short-term and long-term goals.
- Educated patients and families about health conditions and self-care techniques.
Education
Associate of Science - Registered Nursing
Hibbing Community College
Hibbing05-2021
Diploma - Practical Nursing
Itasca Community College
Grand Rapids, MN05-2019
Associate of Arts -
Itasca Community College
Grand Rapids05-2018
Skills
- Clinical assessment
- Compassionate communication
- Interdisciplinary collaboration
- Timely problem-solving
- End-of-life care
- Family education
Timeline
Care Transition Coordinator
St. Croix Hospice
08.2024 - Current
RN Care Coordinator
Bluestone Physician Services
07.2023 - 01.2024
RN Case Manager
St. Croix Hospice
08.2021 - 08.2024
Associate of Science - Registered Nursing
Hibbing Community College
Diploma - Practical Nursing
Itasca Community College
Associate of Arts -
Itasca Community College
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