Natalie Hicks
Alexandria,OH
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
40
40
years of professional experience
Work History
Emergency Communications Technician
City of Columbus - Division of Public Safety
Columbus, OH
12.1995 - Current
- Maintained records of all communications equipment, troubleshooting issues as needed.
- Assisted in the development of communications policies and procedures for emergency operations.
- Trained personnel on proper use of radio and other communication devices used in emergency situations.
- Operated a variety of specialized computer-aided dispatch programs used by dispatchers during emergencies.
- Liaised between public and police department, strengthening relationships, communications and trust between neighbors and police.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Researched vehicle, wanted and missing persons information.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Mentored junior team members and managed employee relationships.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Ensured compliance with all applicable laws, regulations, and standards.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Collaborated with management on strategic initiatives related to operations.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Responded to information requests from superiors, providing specific documentation.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Presented performance and productivity reports to management.
- Recruited and trained crew members on the application of projects, customer relations, and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Interpreted and explained work procedures and policies to brief staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Realtor
Howard Hanna Real Estate
Pataskala, Ohio
04.2014 - Current
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Conducted open houses and showings of properties to prospective buyers.
- Collaborated with colleagues to develop strategies for attracting new clients.
- Generated leads through networking activities, cold calling prospects, referrals.
- Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
- Researched zoning regulations for specific areas when preparing property listings.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Attended industry events such as conferences or seminars related to real estate topics.
- Monitored changes in local markets that could affect the value of listed properties.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Researched and determined competitive market price.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
Restaurant Co-Owner
Massey's Pizza Restaurant
Pataskala, Ohio
06.2015 - Current
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Implemented operational procedures to maximize efficiency while minimizing costs.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
New Accounts Representative
Marine Corp West Federal Credit Union
Fort Irwin, CA
12.1987 - 10.1990
- Assisted customers in completing new account paperwork accurately.
- Provided customers with information on financial products and services offered by the bank.
- Processed customer deposits, withdrawals, transfers, loan payments, and other transactions.
- Verified customer identification documents for compliance with Bank Secrecy Act regulations.
- Researched customer inquiries regarding accounts, transactions, fees and services.
- Performed data entry of new accounts into banking system database.
- Advised customers on appropriate banking products to meet their needs.
- Conducted credit checks for potential borrowers as needed.
- Reviewed existing accounts for accuracy and completeness of documentation.
- Answered incoming calls from customers related to their accounts.
- Assisted branch personnel with various tasks as needed.
- Provided excellent customer service at all times while interacting with clients.
- Compiled information regarding new accounts and entered information into computers and file related forms.
- Delivered exemplary service to customers to drive strong account growth from day one.
- Informed customers of procedures for applying for services.
- Maintained and built strong client relationships through quality, personalized interactions.
Company Clerk
United States Army
Fort Campbell & Mannheim Germany, KY
09.1984 - 08.1987
- Processed incoming and outgoing mail, as well as prepared documents for mailing;.
- Maintained confidential files and records;.
- Provided administrative support to the department staff;.
- Assisted with payroll processing, including entering data into the system;.
- Responsible for filing and organizing paperwork in an orderly manner;.
- Prepared reports using spreadsheets or other software programs;.
- Ordered office supplies when needed;.
- Assisted in setting up meetings and conference calls;.
- Performed general clerical duties such as photocopying, faxing, scanning documents ;.
- Kept track of inventory levels for all office equipment and supplies ;.
- Collaborated with other departments in order to complete tasks efficiently ;.
- Developed procedures to improve workflow processes within the organization ;.
- Tracked deadlines for important projects.
- Communicated with customers and employees to answer questions or explain information.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Copied, sorted and filed records of office activities and business transactions.
- Delivered messages and ran errands.
- Typed, formatted and edited correspondence and other documents.
- Computed, recorded and proofread data or reports.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Inventoried and ordered materials, supplies and services.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Monitored and directed work of lower-level clerks.
Education
Some College (No Degree) - Real Estate
Hondros College of Business
Westerville, OHSkills
- Incident documentation
- Emergency Supervision
- Information Gathering and Relay
- Stress Tolerance
- Active Listening
- Situational Awareness
- Critical Thinking
- Problem-Solving
- Works Well Under Pressure
- Decision-Making
- Computer Skills
Accomplishments
- Special Commendation - City of Columbus - Developing an implementing an efficient system for distribution of hundreds of uniforms parts.
- Presidents Award - Division of Real Estate
- Nominated for Liberators Award - Creating a power point presentation and training dispatchers and other city workers.
References
References available upon request.
Timeline
Restaurant Co-Owner
Massey's Pizza Restaurant
06.2015 - Current
Realtor
Howard Hanna Real Estate
04.2014 - Current
Emergency Communications Technician
City of Columbus - Division of Public Safety
12.1995 - Current
New Accounts Representative
Marine Corp West Federal Credit Union
12.1987 - 10.1990
Company Clerk
United States Army
09.1984 - 08.1987
Some College (No Degree) - Real Estate
Hondros College of Business
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