Natalie Hilton
Salt Lake City,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Business Support Specialist- Team Lead
Academy Mortgage Corporation
12.2012 - 04.2024
- Expertise in Encompass, DU, LPA
- Delivered high-quality customer service to our branch employees, resolving issues promptly and professionally.
- Handled sensitive information with discretion, maintaining confidentiality at all times as a trusted Business Support Specialist.
- Assisted Branch Employees with troubleshooting issues on their loans in order to get them approved to close and fund. My Department was the go-to for employees to receive assistance with errors and approvals for mortgage loans.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Foreclosure Processor
Lundberg & Associates
10.2008 - 12.2012
- Prepared all notices of default as per terms of deed of trust on mortgage.
- Managed a high volume of cases simultaneously, prioritizing tasks effectively to meet deadlines consistently.
- Reduced processing time for foreclosure cases by streamlining communication with attorneys and clients.
- Maintained accurate records of all foreclosure activities, ensuring compliance with state regulations.
- Reviewed loan and foreclosure documents and verified for accuracy.
Mortgage Loan Processor
Aspen Hills Mortgage
05.2005 - 08.2008
- Communicated with originator and applicant concerning progress of loan file.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Mortgage Loan Processor
Zions First National Bank
07.2004 - 04.2005
- Reviewed and validated details of loan applications and closing documentation.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Contributed to business growth through diligent work on complex loan applications that resulted in successful closings.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Applied effective time management techniques to meet tight deadlines.
Education
High School Diploma -
Murray High School
Murray, UT06.1987
Skills
- Telephone support
- Encompass
- DU- Fannie Mae
- LPA- Freddie Mac
- Calm and Professional Under Pressure
- Customer Service
- Multi-Line Phone Systems
- Transaction Processing
- Teamwork and Collaboration
- 60 wpm Typing Speed
- Problem Resolution
- Computer Skills
- Professional telephone demeanor
- Troubleshooting skills
Timeline
Business Support Specialist- Team Lead
Academy Mortgage Corporation
12.2012 - 04.2024
Foreclosure Processor
Lundberg & Associates
10.2008 - 12.2012
Mortgage Loan Processor
Aspen Hills Mortgage
05.2005 - 08.2008
Mortgage Loan Processor
Zions First National Bank
07.2004 - 04.2005
High School Diploma -
Murray High School
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