Natalie Hoang
West Hills,CA
Summary
Customer-oriented professional with over 8 years of experience in relationship building and excelling in event management and food service. Demonstrated success in creating memorable experiences that prioritize client satisfaction. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
7
7
years of professional experience
Work History
Catering and Events Manager
Gucci Osteria da Massimo Bottura
Beverly Hills, CA
10.2021 - Current
- Company Overview: Luxury Brand Company
- Oversaw client relationships from initial prospecting to deal closure.
- Oversaw logistics including venue selection, catering, transportation, and accommodation arrangements.
- Developed menus, budgets, and timelines for events based on client needs and preferences.
- Spearheaded planning, organization, and execution of corporate events, ensuring seamless operations from start to finish.
- Managed and coordinated all aspects of catering events to ensure successful delivery of services.
- Crafted and disseminated event briefing materials for presenters, staff, and volunteers.
- Consulted with clients throughout the planning process to create custom menus that fit their budget and taste requirements.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Utilized event management software to streamline registration, accommodation, and scheduling processes.
Corporate Sales Manager
The Millennium Biltmore
Los Angeles, CA
01.2020 - 01.2021
- Assisted with coordination of RFPs, demos, and contracts.
- Assisted in the development of long-term strategic plans for corporate sales growth
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Utilized CRM software systems to track leads, manage contacts, generate reports.
- Managed customer relationships and identified new sales opportunities.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Collaborated with marketing team to develop promotional materials and campaigns.
Special Events Sales Manager
DoubleTree By Hilton
Torrance, CA
01.2018 - 01.2020
- Orchestrating daily catering operations entails the maintenance of client relations, as well as the supervision of scheduling and banquet event orders
- Conduct market research and analyses of tactics to gauge the efficacy of strategies, and adjust tactics in line with key trends.
- Sold $1.2 million worth of venue rentals and food and beverage in the first year.
- Innovative novel sales packet, pricing, and menu design.
- Completed banquet event orders, floorplans, and reservations for 100+ weddings and corporate events
- Surpassed sales objectives every quarter, and was recognized as the top Sales Manager in the first quarter.
Education
Bachelor of Science - Marketing
California State University
Northridge, CASkills
- Premium Brand Engagement
- Client Relationship Management
- Consumer Retention Strategies
- Customer service-driven
- Event Planning Expertise
- Emotional Awareness
- Clear and Concise Communication
- Experience with Cloud-Based CRM
References
References available upon request.
Timeline
Catering and Events Manager
Gucci Osteria da Massimo Bottura
10.2021 - Current
Corporate Sales Manager
The Millennium Biltmore
01.2020 - 01.2021
Special Events Sales Manager
DoubleTree By Hilton
01.2018 - 01.2020
Bachelor of Science - Marketing
California State University
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