Natalie Holguin
The Bronx,NY
Summary
Dedicated Hospital Housekeeper known for maintaining high standards of cleanliness and sanitation in healthcare environments. Highly productive, able to efficiently complete tasks with speed and accuracy. Skilled in infection control procedures, waste management, and equipment sterilization. Excel in time management, adaptability, and effective communication, ensuring exceptional patient care and safety through meticulous upkeep of hospital premises.
Overview
7
7
years of professional experience
Work History
Hospital Housekeeper
Accord Building Services
The Bronx, NY
01.2024 - 02.2024
- Cleaned patient rooms following infection control protocols and safety guidelines.
- Disinfected high-touch surfaces to maintain a sanitary environment for patients and staff.
- Managed waste disposal, adhering to hospital regulations for hazardous materials.
- Collaborated with healthcare staff to support daily housekeeping operations efficiently.
- Provided excellent customer service when interacting with patients or visitors.
- Complied with all health regulations concerning sanitation and cleanliness.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Cleaned bathrooms, including toilets, sinks, showers, walls and mirrors.
- Dusted window sills, ledges, furniture, vents and other hard-to-reach areas.
- Transported soiled linen to laundry area for washing.
- Emptied trash cans and replaced liners.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Cleaned building floors by sweeping, mopping or vacuuming.
Bilingual Customer Service Representative
Maximus Inc
New York, NY
06.2017 - 08.2017
- Keeping patient health information strictly confidential for Medicaid Choice members.
- Provide information to members efficiently and accurately in both English and Spanish.
- Document customer interactions using internal case management systems.
- Adhered to company policies and procedures regarding customer service standards.
- Respond effectively to all forms of inbound and outbound contacts.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Practiced advanced foreign-language abilities to support customers' needs.
Education
GED -
SUNY At Albany
Albany, NY09-2009
Skills
- Customer service
- Task prioritization
- Clear communication
- Attention to detail
- Collaboration
- Infection control
- Bilingual communication
- Patient cleaning
- Healthcare regulations
Languages
English/Spanish
Native/ Bilingual
Timeline
Hospital Housekeeper
Accord Building Services
01.2024 - 02.2024
Bilingual Customer Service Representative
Maximus Inc
06.2017 - 08.2017
GED -
SUNY At Albany
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