Natalie Holle
Fort Worth,TX
Overview
9
9
years of professional experience
Work History
Crew Member
Trader Joe's
Fort Worth, TX
01.2023 - Current
- Collaborated with team members to complete daily store operations efficiently and effectively.
- Developed strong relationships with repeat customers, fostering brand loyalty and encouraging long-term patronage.
- Maintained a high level of product knowledge, staying informed on new items or changes within the store.
- Managed perishable goods rotation, reducing spoilage rates and maintaining freshness of products available for purchase.
- Addressed customer inquiries or concerns promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Enhanced customer satisfaction by providing efficient and attentive service during checkout transactions.
Server
Spiral Diner
Fort Worth, TX
10.2021 - 06.2022
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Appropriately suggested additional items to customers to increase restaurant sales
- Answered questions about menu selections and gave recommendations when requested
- Assisted in other areas of the restaurant when needed
- Maintained cleanliness of the restaurant and equipment
- Actively complied with all health department regulations and rectified issues immediately.
Service Manager
Tokyo Joes
Fort Worth, TX
12.2019 - 09.2021
- Manage successful restaurant operations, creating positive guest and team experiences
- Account for interviewing, hiring, and maintaining restaurant staffing and creating a low turnover environment
- Training, managing and developing an outstanding team at all levels
- Maintain positive financial results through sales growth and cost management
- Financial management, reporting and communication, banking
- Crisis management and guest resolution
- Professional communication and dissemination of information to the team
- Oversee food safety, quality assurance, checklists and temperature checks
- Execute and enforce all company standards, policies and procedures
- Possess a full understanding and execution of government food safety requirements, achieve high health inspection scores.
Shift Lead
Tokyo Joes
Arlington, TX
01.2018 - 12.2019
- Lead the restaurant during the shift and cultivated an excellent guest experience
- Delegated responsibilities to team members and ensured they were exceeding the expectations of each guest
- Possessed full knowledge and understanding of each area of the restaurant
- Maintained cleanliness and organization throughout the restaurant and ensured proper set up and breakdown of the entire restaurant including dining room, restrooms, kitchen, and prep areas
- Trained and developed team members into future leaders
- Created a fun and rewarding work environment, always recognizing team members for a job well done
- Acted as an example for the rest of the team by displaying exceptional punctuality and work ethic every day
- Acted as the store's catering coordinator, was the primary person in charge of fulfilling these orders.
Head Server
Mellow Mushroom
Arlington, TX
01.2015 - 01.2018
- Assigned closing duties to the other servers, and ensured that they were fulfilled to company standard
- Provided detailed and efficient training to new team members
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Appropriately suggested additional items to customers to increase restaurant sales
- Answered questions about menu selections and gave recommendations when requested
- Maintained cleanliness of the restaurant and equipment
- Actively complied with all health department regulations and rectified issues immediately.
Education
High School Diploma -
Lamar High School
Arlington, TX06.2016
Timeline
Crew Member
Trader Joe's
01.2023 - Current
Server
Spiral Diner
10.2021 - 06.2022
Service Manager
Tokyo Joes
12.2019 - 09.2021
Shift Lead
Tokyo Joes
01.2018 - 12.2019
Head Server
Mellow Mushroom
01.2015 - 01.2018
High School Diploma -
Lamar High School