Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Natalie Horde

Stafford,VA

Summary

Motivated server with engaging personality and flexible approach. Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Trainer

Darden
07.2022 - Current
  • Mentored 34 new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Developed effective training plans based on department needs and objectives.
  • Supported productivity increase and business growth through new hire training and mentoring.

Host/Server/To-Go Specialist

Darden
08.2020 - 07.2022
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.

Crew Member

McDonald's
03.2020 - 07.2020
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.

Education

Bachelor of Business - Marketing

University of Mary Washington
Fredericksburg, VA
05.2026

General Education -

Daytona State College
Daytona Beach, FL
12.2021

High School Diploma -

Melbourne High School
Melbourne, FL
05.2020

Skills

  • Conflict Resolution
  • Critical Thinking
  • Organization
  • Leadership
  • Customer Service
  • Materials Preparation
  • Guest Engagement
  • Sales Expertise
  • Team Collaboration
  • Professionalism

Awards

Dean's List, 08/01/21, 12/01/21 Dean's List, 08/01/20, 12/01/20

Timeline

Trainer

Darden
07.2022 - Current

Host/Server/To-Go Specialist

Darden
08.2020 - 07.2022

Crew Member

McDonald's
03.2020 - 07.2020

Bachelor of Business - Marketing

University of Mary Washington

General Education -

Daytona State College

High School Diploma -

Melbourne High School

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Natalie Horde