Natalie Hornberger
West Hartford,CT
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with the work of high- achieving executives. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent administrative support within dynamic environments.
Overview
7
7
years of professional experience
Work History
Secretary 2
State of Connecticut- Department of Developmental Services
02.2023 - Current
- Efficiently manage scheduling and logistics for departmental meetings
- Provide comprehensive administrative support to Director, improving office workflow
- Monitor and analyze funding requests daily to optimize budget allocation
- Facilitate communication between department and external providers, strengthening partnerships
- Assists in coordination of approximately 40 key financial and quality audits
- Manage all departmental job interviews
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Social Media & Client Relations Coordinator
Sweet Tooth Pediatric Dentistry
04.2019 - 02.2023
- Process and submit insurance claims from which insurance providers generate patient Explanation of Benefits (EOB's)
- Streamlined insurance claim processes, enhancing patient benefit comprehension
- Enhanced patient journey from registration to treatment, fostering loyalty and satisfaction
- Orchestrated social media strategies to elevate brand presence and customer engagement
- Managed office logistics, ensuring seamless operation and supply availability
- Increased brand awareness b through effective social media campaigns.
- Enhanced client satisfaction by promptly addressing concerns and providing effective solutions for various issues.
Marketing Analyst & Account Services
Farmington Displays Inc.
10.2017 - 04.2019
- Managed marketing campaigns and executed campaign ideas with clients
- Worked with notable clients such as: Comcast for Travelers Golf Tournament and Louis Vuitton for SPS Global
- Led deployment of company website to inform customers on business services, house company contact information and showcase previous work
- Boosted client retention by 20% through strategic relationship management and tailored marketing efforts
- Oversaw detailed compliance with government contracts, ensuring adherence to strict standards and regulations
- Coordinated with cross-functional teams to ensure project alignment with client objectives, boosting efficiency.
- Identified areas for process improvement within marketing department, resulting in increased efficiency and more effective use of resources.
Education
Bachelor of Arts - Organizational Communications
Central Connecticut State University
New Britain, CT 05.2017
Skills
- Interpersonal skills
- Organizational skills
- Adaptability
- Social media
- MS word
- Outlook
- Excel
- Teams
- Dental Vision
- Government Contracting Certification
- Budget Optimizing
- Partnership building
- Brand Awareness
- Problem Solving
- Appointment Scheduling
- Schedule Management
Timeline
Secretary 2
State of Connecticut- Department of Developmental Services
02.2023 - Current
Social Media & Client Relations Coordinator
Sweet Tooth Pediatric Dentistry
04.2019 - 02.2023
Marketing Analyst & Account Services
Farmington Displays Inc.
10.2017 - 04.2019
Bachelor of Arts - Organizational Communications
Central Connecticut State University
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