Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Howe

Boise,ID

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Server

Dave And Buster
10.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.

Shift Lead

Dutch Bros
10.2021 - Current
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Assisted in the development of promotional materials and marketing efforts to drive sales growth.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Maintained a fun and positive environment for both customers and employees

Crew Member

Wendys
01.2019 - 07.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.

Education

Bachelor's - Political Science

Boise State University
Boise, ID
05.2025

Skills

  • Order Delivery Practices
  • Table Bussing
  • Food Delivery
  • Beverage Preparation
  • Guest Engagement
  • Food Running
  • Order Management
  • Ordering Procedures
  • Guest Seating
  • Dining Area Maintenance
  • Exceptional Customer Service
  • High-Volume Dining
  • Menu Memorization
  • Cash Handling
  • Relationship Management
  • Service Prioritization

Timeline

Server

Dave And Buster
10.2022 - Current

Shift Lead

Dutch Bros
10.2021 - Current

Crew Member

Wendys
01.2019 - 07.2021

Bachelor's - Political Science

Boise State University
Natalie Howe