Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Hristovski

Mansfield,OH

Summary

Energetic Server and Bartender versed in managing high-volume shifts with attention to detail and concise communication. Engages with guests to answer menu questions and resolve issues. Delivers top- quality service with timely food delivery and attentive table management. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Trusted Manager delegates responsibilities and supervises day-to-day operations. Strong understanding of business management, financial, and leadership principles. Consistently establishes and achieves business and profit objectives. Knowledgeable Team Lead equipped with management-level proficiencies and enthusiasm for improving operations. Always ready to go beyond requirements to drive team success and support long- term business goals. Reliable and conscientious about safety and compliance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead

Cheddar's Scratch Kitchen
12.2021 - Current
  • Guest engagement
  • Menu memorization
  • Money handling,
  • Food safety oversight
  • Hospitality and accommodation
  • Schedule management, Maximized quality and productivity with thorough training and consistent monitoring of team performance
  • Enhanced service delivery by revising workflows and improving communication between front of house and back of house
  • Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints.
  • Maintained consistent and fair environment for team members with equitable rule enforcement
  • Kept day-to-day operations in line with budget using shift management strategies and optimal food and labor controls
  • Directed team to keep dining areas, kitchen spaces, and restrooms in full compliance
  • Maintained compliance with health code and sanitation requirements
  • Worked with FOH and BOH staff to support superior service delivery
  • Investigated and resolved complaints regarding food quality, service, and accommodations.

Server

Cheddar's Scratch Kitchen
09.2015 - Current
  • Followed safety, sanitization, and food handling guidelines
  • Processed credit card transactions, gift cards, and cash transactions
  • Memorized menu additions, changes, and limited offerings
  • Kept food service and preparation areas clean and neat
  • Trained new servers in company policies, guest service standards, and best practices
  • Supported team consistently, helping with hostess, food delivery and bussing needs
  • Enhanced team efficiency with well-stocked stations and efficient side work
  • Coordinated table assignments and arranged tables for groups.

Case Management Specialist

Ohio Area Agency
02.2018 - 04.2021
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
  • Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
  • Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
  • Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
  • Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Participated in community events to promote services and engage with public.
  • Assessed community needs and identified resources for social and community service programs.

Assistant Manager

Champs Sports
06.2016 - 06.2020
  • Supported senior managers with day-to-day operational requirements
  • Delegated tasks to appropriate staff members and monitored performance
  • Monitored performance of employee teams and actions via regular performance evaluations
  • Directed staff management, task delegation, merchandising, and customer service
  • Oversaw employee training and staff management tasks
  • Kept all paperwork current and compliant with internal standards and legal requirements
  • Managed bi-weekly payroll for employees
  • Compiled payroll information
  • Entered large volume of information daily with high degree of accuracy
  • Updated products with new pricing for clearance racks and special sales. Verified conformance of incoming shipments against contracted quality and quantity standards.
  • Kept upload errors low by carefully checking source data for errors
  • Labeled tickets with pricing information.

Education

High School Diploma -

Mansfield Senior High School
05.2016

Skills

  • Team member support
  • Point of sale system
  • Task delegation
  • Guest engagement
  • Hospitality and accommodation
  • Schedule Management
  • Ability to Multi-task
  • Ensure Quality and Satisfaction
  • Self motivated and driven
  • Safety Standards
  • Performance Evaluations

Certification

CDA Certification

First Aid and CPR Certification

Timeline

Team Lead

Cheddar's Scratch Kitchen
12.2021 - Current

Case Management Specialist

Ohio Area Agency
02.2018 - 04.2021

Assistant Manager

Champs Sports
06.2016 - 06.2020

Server

Cheddar's Scratch Kitchen
09.2015 - Current

High School Diploma -

Mansfield Senior High School

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Natalie Hristovski