Natalie Ikner
Decatur,AL
Summary
Server management professional with proven track record in maintaining and optimizing server environments. Known for effectively resolving complex technical issues and implementing robust security measures. Strong focus on collaborative team efforts and achieving operational excellence, adaptable to changing technology landscapes.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Server Manager
Red Pier
03.2023 - 02.2024
- Supervised daily operations to ensure exceptional service quality and customer satisfaction.
- Trained and mentored new servers on operational procedures and customer engagement techniques.
- Managed staff schedules and assignments to optimize workflow efficiency during peak hours.
- Implemented inventory control measures to reduce waste and maintain stock levels.
- Resolved customer complaints promptly, maintaining positive dining experiences and retention rates.
- Conducted regular team meetings to address challenges and share best practices for service improvement.
- Led team of servers to consistently meet customer service and sales targets.
Housekeeping Cleaner
Maidprofranchise
11.2020 - 07.2022
- Performed thorough cleaning of assigned areas, ensuring high standards of cleanliness and hygiene.
- Utilized cleaning equipment and supplies effectively to maintain facility appearance and safety.
- Assisted in inventory management by restocking cleaning supplies as needed for operational efficiency.
- Adhered to safety protocols while handling hazardous materials and equipment during cleaning tasks.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Adapted quickly to changing priorities and responsibilities, demonstrating flexibility in fast-paced settings.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Receptionist
Garbo's Salon & Spa
01.2018 - 11.2019
- Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Facilitated effective communication between clients and staff, enhancing overall service delivery.
- Organized and maintained appointment calendar, optimizing daily workflow for salon services.
- Developed proficiency in salon management software, streamlining client records and transactions.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct hairdressers.
- Responded to inquiries from callers seeking information.
Education
No Degree - General Studies
Calhoun Community College
Tanner, AL01-2027
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Restaurant operations
- Policy implementation
- Performance tuning
- Server scheduling
- Storage management
- Food safety
- Shift planning
- Staff motivation
Languages
English
Native or Bilingual
Timeline
Server Manager
Red Pier
03.2023 - 02.2024
Housekeeping Cleaner
Maidprofranchise
11.2020 - 07.2022
Receptionist
Garbo's Salon & Spa
01.2018 - 11.2019
No Degree - General Studies
Calhoun Community College