Natalie Jackson-Fuller
St. Petersburg
Summary
Dedicated Support Staff Member skilled in managing daily reception duties such as phone management, inquiry handling, and email responses. Proficient in providing direct support with word processing, data entry, and document organization. Demonstrates exceptional problem-solving skills, meticulous attention to detail, and the ability to efficiently handle multiple tasks under tight deadlines.
Overview
16
16
years of professional experience
Work History
Intermittent Support Staff
St. Charles County Government
03.2018 - 03.2021
- Provide administrative support to County Counselor division; responsible for reviewing and processing documents pertinent to cases handled through the Counselor’s office.
- 30 Hours/Week
Substitute Teacher
Pinellas County School Board
01.2016 - 10.2017
- Responsible for classroom management and instruction for elementary and high school students attending low performing schools, working specifically with disadvantaged youth.
- 24-40 Hours/Week
Consultant (Short-term Contract)
Happy Worker’s Learning Center
08.2016 - 11.2016
- Responsible for policies and procedures to improve operational functions of a pre-school learning center, including analyzing workforce data and completing workforce analysis and making recommendations to management and staff on personnel issues, practices, and policy. Additional duties included restructuring contract and grants management, project management, development of a comprehensive strategic plan for the agency’s accreditation process, coordinating the implementation of resources to enhance technological functions for the agency and grant writing. Evaluated the effect of work functions on positions to determine need for reclassification of jobs. Revised administrative position descriptions for agency and implemented online recruitment for positions.
- 32 Hours/Week
Division Director
Pinellas County Government
10.2013 - 03.2015
- Responsible to the Deputy County Manager for Health and Human Services for development and implementation of a comprehensive county-wide health care delivery system which included the provision of management, direction and performance outcomes of five strategically located Citizen Service Centers, 12 primary care medical homes including multiple – non-traditional, fully staffed community mobile health clinics for low income residents. Responsible for the approval and oversight of 200 plus-private, medical service contracts with local hospitals and clinics for specialty care services not available under the County primary care delivery system. Responsible for agency communication specific to all programs and services. Responsible for the development, coordination and implementation of a multi-agency re-housing program for homeless individuals and families through the provision of health services, drug treatment, housing, employment and re-education services. Served on the Executive Management Team for Pinellas County's Human Services Agency; oversaw recruitment, hiring/placement and training needs of staff; provided leadership to a Management Team of seven employees; prepared and executed the division budget; convened stakeholder groups to address community issues; established collaborative partnerships to design county-wide systems models and to facilitate resource and services linkages in the areas of health care, homelessness/housing strategies, and Veterans services. Responsible for all written reports regarding programs to County Commissioners and federal funders.
- 40+ Hours/Week
Program Administrator/Manager
Health and Human Service Agency
12.2010 - 10.2013
- Provided day-to-day oversight of employees and programs serving 15,000 residents; developed and implemented re-design of client services system for the Agency (included analysis of workforce data and complete workforce analysis, evaluation of the effectiveness of work functions on positions to determine need for reclassification of jobs, redesign of programs and staffing needs, developed job descriptions and employment registers, oversaw recruitment, hiring, placement, training, resolved staffing and placement issues, performed merit promotion and placement actions); trained county-wide staff toward High Performing Organization Initiative as a certified Achieve Global facilitator; designed strategies to maximize collaborative relationships and resources to support client services system; oversaw compliance of internal programs and external contracts; facilitated research and data analysis projects that supported initiatives leading to requests for proposals and contract development; lead contract negotiations team; supervised contracts management/planning staff and grant writing team; performed cost and price analysis for contracts; participated in bid review process and selection; reviewed and authorized annual and quarterly reports on administrative and financial activities (including budget preparation and execution) for contracts and grant projects; developed marketing material for all programs; responsible for agency communications; created a multi-agency health care collaborative.
- 40+ Hours/Week
Supervisor/Social Worker III
Health and Human Service Agency
10.2004 - 12.2010
- Supervised the Mobile Medical Unit (clinical and case management staff); networked within the community to build collaborative relationships to support service provision to clients; prepared annual financial and administrative activities reports associated with the federal grant for the program; grant writing. Conducted case management field investigative activities for indigent county residents, collaborated with external agencies to provide outreach services to residents in crisis situations.
- 40+ Hours/Week
Education
Master of Public Administration - Public Policy and Leadership
Strayer University
01.2007
Bachelor of Arts - Psychology
University of Arizona
01.2001
Skills
- Effective organizational management
- Strategic partnership development
- Budget management
- Grant proposal development
- Team leadership training
- Strategic communication specialist
- Employee training facilitation
- Customer support services
- Data confidentiality
Accomplishments
- Designed and Implemented automated, streamlined client services delivery system that resulted in reduced client services delivery costs and increased program efficiencies
- Acted as County point-person for State and Federal updates on issues of Veterans services, homelessness, Medicaid, Medicare, indigent health care and the Affordable Care Act
- Designed marketing/outreach and awareness pamphlets for all agency programs
Timeline
Intermittent Support Staff
St. Charles County Government
03.2018 - 03.2021
Consultant (Short-term Contract)
Happy Worker’s Learning Center
08.2016 - 11.2016
Substitute Teacher
Pinellas County School Board
01.2016 - 10.2017
Division Director
Pinellas County Government
10.2013 - 03.2015
Program Administrator/Manager
Health and Human Service Agency
12.2010 - 10.2013
Supervisor/Social Worker III
Health and Human Service Agency
10.2004 - 12.2010
Bachelor of Arts - Psychology
University of Arizona
Master of Public Administration - Public Policy and Leadership
Strayer University
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