NATALIE JENSEN
North Richland Hills,Texas
Summary
Paralegal experienced in drafting briefs, legal memorandums, and professional correspondence. Skilled in managing research, document review, and case support tasks. Known for quickly mastering new assignments and meeting tight deadlines.
Overview
9
9
years of professional experience
Work History
Paralegal
02.2026 - Current
- Conducted legal research and prepared case law for attorney preparation.
- Drafted legal documents, including pleadings and discovery requests.
- Organized case files and maintained accurate documentation for easy access.
- Managed deadlines and ensured timely filing of legal documents with courts.
- Provided administrative support such as answering phones or scheduling appointments.
- Dane Street
Client Service Associate
STRATA Trust Company
01.2025 - 02.2026
- Followed up with clients regarding open items or outstanding paperwork required for completion of transactions.
- Maintained accurate records of all client transactions and communications.
- Resolved issues that arose during account transfers or other operations processes in a timely fashion.
- Assisted clients in understanding their account information, such as asset allocation and performance metrics.
- Warmly greeted customers by employing positive telephone etiquette and assisting well-rounded customers to identify issues.
Banking Specialist
Extraco Banks
02.2024 - 01.2025
- Provided customer service and support to clients regarding banking products and services.
- Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
- Reviewed customer account data for accuracy prior to submitting it for review by senior management or auditors.
- Maintained understanding of banking regulations and laws related to consumer protection and fraud prevention.
- Researched customer inquiries regarding account balances, interest rates, fees.
- Provided guidance and assistance to junior staff members as needed.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Exceeded customer service satisfaction ratings by providing prompt answers to specific questions.
Lead Bank Teller
Wells Fargo
07.2021 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Welcomed customers and offered pleasant service during entire transaction.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Trained employees on cash drawer operation.
- Built and maintained client relationships through quality, personalized interactions.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
Crew Leader
Rosas Cafe
11.2017 - 11.2020
- Supervised and coordinated multiple employees, managing task assignments, scheduling issues, and workflow completion.
- Maintained safety compliance by following equipment, machinery, and food safety protocols.
- Balanced cash drawers, operated registers, and prepared accurate cash deposits.
- Prepared and assembled food according to standardized recipes, quality standards, and customer specifications.
- Set up and maintained workstations, prep areas, and service counters for efficient operations.
- Delivered excellent customer service by resolving issues promptly and building repeat customer relationships.
Education
Associate of Arts - Accounting And Business Management
McLennan Community College
Waco, TXHigh School Diploma - undefined
China Spring High School
China Spring, TXBachelor of Arts - Business Administration
Tarleton State University
Stephenville, Texas09.2026
Skills
Money Handling
Asset Management
Regulatory Compliance
Money Transfer Systems
Excellent communication skills
Exceptional customer service
Microsoft Office skills
Strong work ethic
Timeline
Paralegal
02.2026 - Current
Client Service Associate
STRATA Trust Company
01.2025 - 02.2026
Banking Specialist
Extraco Banks
02.2024 - 01.2025
Lead Bank Teller
Wells Fargo
07.2021 - 02.2024
Crew Leader
Rosas Cafe
11.2017 - 11.2020
Bachelor of Arts - Business Administration
Tarleton State University
High School Diploma - undefined
China Spring High School
Associate of Arts - Accounting And Business Management
McLennan Community College