Natalie Jimenez
Office Administrator
Pemberton,NJ
Summary
Organized and dedicated Office Support with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Administrative Support, Office Support
Freehold Family Dental
Freehold, NJ
02.2022 - Current
- Office Suite
- Patient Relations and Compliance
- Customer Service
- Scheduling
- Insurance Verification
- Treatment Plan Presentation
- Data Entry
- Filing
- Emailing Vendors, Doctors and Patients
- Social Media Content
- Daily Collections of Payments
- End of Day Reports and Collections
Receptionist
Dr, Rickerby Hag
Jersey City, NJ
01.2017 - 11.2021
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with patients and updated patient records.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided callers with address, directions, company website and related information.
- Greeted incoming patients and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding patients and dental office.
- Corresponded with patients through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
Lead Dental Assistant
Dr. Tracey Lipson Beck
Colonia, NJ
05.2018 - 02.2020
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Took dental images following strict patient protection rules, applying lead aprons.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Front Desk Receptionist
Dent Temps
Denville, NJ
10.2011 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Retrieved mail, packages and documents, promptly verifying receipt and arranging for pickup or transmittal.
- Entered and updated sensitive patiennt information during check-ins and room changes.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected deposits, fees and payments.
Dental Office Manager
Union Smiles Family Dental
, NJ
01.2015 - 01.2017
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Supervised and performed human resource management functions for subordinates.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supervised and led team of dental hygienists and support staff of 4.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Dental Assistant/Clinician Assistant
Dr. Frank R. DePaola DDS
Hoboken, NJ
04.2010 - 09.2013
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Provided diagnostic information by exposing and developing radiographic studies.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
Dental Assistant
Dr. Joseph Galletta DDS
Elizabeth, NJ
03.2009 - 03.2010
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Provided diagnostic information by exposing and developing radiographic studies.
- Documented patient dental health information, medical history and vital signs for future reference.
- Staged tray for procedures by arranging dental instruments and equipment.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Education
Bachelor of Science - Psychology
South New Hampshire University
Southern New Hampshire 01.2021 - Current
Some College (No Degree) - Liberal Arts And General Studies
Union County College
Cranford, NJ 01.2008 - 12.2009
Skills
MS OFFICE
Credit and collections
Customer relations and communications
Scheduling
Records management
Customer and client relations
Office administration
Multi-line phone proficiency
Filing and data archiving
Sorting and labeling
Administrative support
Social media knowledge
Timeline
Administrative Support, Office Support
Freehold Family Dental
02.2022 - Current
Bachelor of Science - Psychology
South New Hampshire University
01.2021 - Current
Lead Dental Assistant
Dr. Tracey Lipson Beck
05.2018 - 02.2020
Receptionist
Dr, Rickerby Hag
01.2017 - 11.2021
Dental Office Manager
Union Smiles Family Dental
01.2015 - 01.2017
Front Desk Receptionist
Dent Temps
10.2011 - 02.2020
Dental Assistant/Clinician Assistant
Dr. Frank R. DePaola DDS
04.2010 - 09.2013
Dental Assistant
Dr. Joseph Galletta DDS
03.2009 - 03.2010
Some College (No Degree) - Liberal Arts And General Studies
Union County College
01.2008 - 12.2009