Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline

Natalie Johnson

Medical Administration Assistant

Summary

Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over five years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Highly organized Electronic Health Records Specialist knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts, and manage business correspondence. Pursued opportunity to learn Spanish to enhance support of two populations. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities as a Microsoft Office Specialist in Excel, Access, Word, Power Point, Outlook, One Note, One Drive. All mentioned software up to date on including including Skype and more. Experienced Medical Administrative Assistant excelling for five years in digital information management, patient record maintenance, efficient appointment scheduling and insurance negotiations. Approached guest services with calm demeanor leading to unmatched patient care and customer loyalty.

Overview

9
9
years of professional experience
3
3
Certifications

Work History

Gas Station Attendant

Shell Gas Station
09.2023 - 12.2023
  • Counted nightly income, categorizing, and sending to bank on weekly basis.
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.

Retail Sales Associate

Walmart Supercenter
06.2023 - 10.2023
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.

Warehouse Packer

Kelly Services/ Jabil
03.2023 - 05.2023
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Created shipping labels to complete daily order processing.
  • Packed, weighed and shipped items per customer specifications.
  • Organized items on racks, shelves and bins to maintain established order.
  • Reviewed orders to verify products met specifications.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Conducted regular inventory checks to track and account for products properly.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Restocked products and rotated items according to standard procedures.

Store Lead Manager

Thorntons Gas Station
09.2021 - 02.2023
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Senior Caregiver/ CNA; STNA Training

CareSpring Rehabilitation Center
08.2019 - 01.2021
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.

Caregiver, Memory Care; Elderly Assistant Living

Charter Senior Living Of Edgewood
07.2017 - 11.2019
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.

Medical Administrative Assistant

Dr.Robert Reeves/ Reeve's Chiropractic Health Ctr.
08.2014 - 06.2018
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Called patients to confirm scheduled appointments day in advance.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Maintained and updated patient records for accurate, current medical histories.

Education

CMAA, CEHRS; Certified Microsoft Office Specialist - Medical Administrative Assistance

Interactive College Of Technology, Newport, KY
05.2001 -

Criminal Justice And Paralegal (Criminal Law)

Daymar College, Bellevue, KY
12.2011
  • Dean's List ( Spring Semester of 2010)


  • Dean's List ( Winter Semester of 2011)
  • 3.74 GPA
  • Ranked in Top 25% of class

No Degree - Basic Studies/ Undecided On A Major At The Time

Northern Kentucky University, Highland Heights, KY
05.2001 -

High School Diploma -

Bracken County High School, Brooksville, KY
05.2001 -
  • Member of student organizations: FFA - Future Farmers of America & FHA- Future Homemakers of America.
  • Extracurricular Activities: Volleyball & Basketball
  • Ranked in Top 25% of class


  • 3.75 GPA


  • Awarded Perfect Attendance
  • Dean's List ( Second and Third Semester of 1998, 1999 and 2000.


  • Honor Roll ( Second and Third Semester of 1998, 1999 and 2000.


  • FFA (Future Farmers of America) & FHA ( Future Homemakers of America) Member

Skills

Appointment Scheduling

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of four staff members.
  • Certification's in: Medical Administrative Assistant ( CMAA), Electronic Health Records Specialist ( CEHRS) and Microsoft Office Specialist
  • Received an award " Medical Minds," for dedication for hard work towards my Medical Career; received 06/25/2015
  • Typing 45- 50 wpm.
  • I like to dedicate my time to others with physical and mental handicaps.


Certification

CMAA - Certified Medical Administrative Assistant

Interests

Watching and playing sports

Art and DYI projects

Home Interior Decorating

Timeline

Gas Station Attendant - Shell Gas Station
09.2023 - 12.2023
Retail Sales Associate - Walmart Supercenter
06.2023 - 10.2023
Warehouse Packer - Kelly Services/ Jabil
03.2023 - 05.2023
Store Lead Manager - Thorntons Gas Station
09.2021 - 02.2023
Senior Caregiver/ CNA; STNA Training - CareSpring Rehabilitation Center
08.2019 - 01.2021
Caregiver, Memory Care; Elderly Assistant Living - Charter Senior Living Of Edgewood
07.2017 - 11.2019

CEHRS- Certified Electronic Health Records Specialist

12-2016

Microsoft Office Specialist

11-2016

CMAA - Certified Medical Administrative Assistant

10-2016
Medical Administrative Assistant - Dr.Robert Reeves/ Reeve's Chiropractic Health Ctr.
08.2014 - 06.2018
Interactive College Of Technology - CMAA, CEHRS; Certified Microsoft Office Specialist, Medical Administrative Assistance
05.2001 -
Northern Kentucky University - No Degree, Basic Studies/ Undecided On A Major At The Time
05.2001 -
Bracken County High School - High School Diploma,
05.2001 -
Daymar College - , Criminal Justice And Paralegal (Criminal Law)

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Natalie JohnsonMedical Administration Assistant