Highly positive, hardworking, and organized individual with exceptional communication skills and ability to collaborate effectively with colleagues. Demonstrates remarkable aptitude for quickly acquiring new skills and consistently exhibits punctuality and respect towards others.
Overview
6
6
years of professional experience
Work History
Server
Caffe Oliva
03.2023 - 09.2023
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Fogo de Chão Brazilian Steakhouse - Chicago
11.2021 - 02.2023
Served food and beverages promptly with focused attention to customer needs.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Maximized table turnover rate by managing reservations and seating arrangements.
Server
The Den Theatre
01.2021 - 11.2021
Cultivated warm relationships with regular customers.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
Cavallone's Pizzeria & Basement Bar of Minooka
03.2018 - 09.2020
Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Barista
Dunkin'
08.2017 - 07.2019
Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
Demonstrated strong knowledge of all menu items, effectively answering customer inquiries and offering customized recommendations based on individual preferences.
Supported store management with administrative tasks such as scheduling staff shifts or maintaining employee records.
Trained new employees on proper procedures, equipment usage, and company policies to ensure smooth integration into the team.