Natalie Johnson
Tempe,AZ
Summary
Driven and dynamic professional with a proven track record in the hospitality industry, notably starting at Garfish Seafood Restaurant. Excelled in team collaboration and shift management, enhancing operational efficiency and guest satisfaction. Skilled in food safety and server training, consistently delivering high-quality service and driving repeat business through exceptional customer engagement. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
8
8
years of professional experience
Work History
Server
Dukes Sports Bar
Scottsdale
10.2023 - 05.2024
- Took orders from customers accurately and in a timely manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained records of transactions made during shift as required by law or company policy.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Manager
Freshly Laid
N Scottsdale & Arcadia
10.2022 - 10.2023
- This was my first job moving here
- I quickly moved up to a manager position and was a part of opening a new location
- My duties here have been hiring our current employees, training all employees to be a barista, training all to work on the line, as well as opening a brand new store.
- I have been in charge of all inventory and ordering
Budtender
Tamarack Cannabis
04.2021 - 10.2022
- NOMINATED! Best Budtender in the Valley
- Being medical for the first 8 months I was there, there was constant interaction with the state and renewing medical cards
- When becoming recreational we had double the amount of people with a fast pace that I was able to maintain as well as keep up with my medical patients
- I was able to describe all 50+ statins differently with the knowledge and studying
Line cook/Waitress
Central Avenue Bakery Deli
Whitefish, USA
04.2017 - 04.2021
- Company Overview: A small family owned café with a very fast paced running
- The position I held was more classified as an 'all-rounder'
- My day to day duties had varied
- We were dedicated to be a team with a can-do attitude
- Responsibilities Included, but not limited to: Assisting with opening and closing procedures, Main tasks involved the preparation line, Cooking and presenting all menu items, Assisting with preparing daily specials, Providing a high-quality presentation in the dish, Assisted in salad, sandwich, and baked goods line on a daily basis, Cleaning the kitchen, Assisting with all dish cleaning, Answering phones for orders, bookings, and sales enquiries, Cashier/ register duties, Providing a high quality of customer service at all times
- A small family owned café with a very fast paced running
Line Cook
Abruzzo Italian Kitchen
Whitefish, USA
12.2017 - 08.2019
- On a day to day basis I am a leader, with the responsibility to make sure everything is well organized and ready for the next service in the kitchen
- Responsibilities include, but not limited to: Asking and answering many of questions, Briefing back of house on the service ahead, Being aware of my surroundings/people's needs throughout the kitchen and customers dining, Maintaining a daily checklist provided from the head/executive chef prior to commencing the shift, Providing a high-quality attention to detail for each dish cooked, plated, and presented, Assuring the customer is satisfied, Providing assistance throughout the kitchen when short staffed and/or at peak time, Assuring the kitchen is set and ready for the next shift, Providing a debrief with the chef on the shift, Communication on stock levels
Waitress/Bartender
Garfish Seafood Restaurant
Kirribilli, Australia
11.2016 - 03.2017
- Company Overview: Garfish Seafood restaurant is a very well-known and established seafood restaurant located in Sydney
- Responsibilities include, but not limited to: Assisting guests with making menu choices in an informative and helpful fashion, Assisted with bar, making cocktails, pouring standard alcoholic beverages, and complete coffee list and preparation, Introduced the customers to specials, favorites, and shortages at appropriate times, Set customers promptly for appropriate meal choices, Maintained knowledge of current menu items through training and frequently studying the menu, Promptly served all food courses, coffees, and alcoholic beverages to guests, Confirmed with guests their satisfaction, If customers weren't happy, address the problem in a profession way and assure the issue results in satisfaction from the customer, Communicate with the manager on duty of any issues and shortages to allow for a smooth service, Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests, Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests, Held a valid RSA (Responsible Service of Alcohol), Completed opening and closing checklists/procedures according to set standard
- Garfish Seafood restaurant is a very well-known and established seafood restaurant located in Sydney
Education
Highschool Diploma -
Summit preparatory school
11.2014
Skills
- Order delivery practices
- Inventory control
- Staff training and development
- Hiring and training
- Espresso machine operation
- Barista training
- Hostess support
- Food inspection
- Point-of-sale system
- Strong work ethic
- Wine service
- Server training
- Calm demeanor
- Team collaboration
- Food safety
- Food sales and promotion
- Staff management
References
- Jovan Talford, 480-234-4416
- Alisha Johnson, 480-444-6219
- Ethan Case, 951-400-2670
Timeline
Server
Dukes Sports Bar
10.2023 - 05.2024
Manager
Freshly Laid
10.2022 - 10.2023
Budtender
Tamarack Cannabis
04.2021 - 10.2022
Line Cook
Abruzzo Italian Kitchen
12.2017 - 08.2019
Line cook/Waitress
Central Avenue Bakery Deli
04.2017 - 04.2021
Waitress/Bartender
Garfish Seafood Restaurant
11.2016 - 03.2017
Highschool Diploma -
Summit preparatory school
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