Years of property management experience
Natalie Johnson
Birmingham,AL
Summary
Dynamic professional having worked at all of Allegiant-Carter Management's award winning Birmingham properties. Excels in conflict resolution and fostering positive community relations. Skilled in leveraging strong, personable communication and relationship-building abilities to exceed leasing goals and enhance resident satisfaction. Expert at effective problem solving and efficient use of persuasion techniques to maintain a positive lead to lease ratio and ensure both new and current residents are comfortable and happy in their homes.
Overview
2
2
Work History
Floating Assistant Community Manager/Leasing Professional
Allegiant-Carter Management
Birmingham, AL
11.2023 - Current
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
- Amicably resolved tenant disputes through effective communication strategies and extensive knowledge of the lease agreement.
- Provided personalized, informative communication, and tours to prospects in order to exceed leasing goals.
- Processed applications received from prospective tenants verifying credit history, employment status, income, and criminal history, in accordance with required rental qualifications, and in a timely manner.
- Created and maintained strong, positive, professional relationships with residents and prospects alike by striving to resolve any concerns promptly and consistently exuding a kind and welcoming demeanor.
- Developed marketing plans to promote vacant units through various channels, such as social media and outside marketing.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Ensured compliance with all applicable laws related to fair housing practices.
- Organized periodic resident events to promote resident retention and satisfaction.
- Collaborated closely with team members to manage achieving project objectives, and meeting deadlines.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions, when necessary, in accordance with state laws and procedures.
- Conducted move-out inspections before completing deposit accountings.
- Worked on renewals daily and actively resolved any concerns that may have otherwise dissuaded a resident from renewing.
- Ensured that all office KPIs were met consistently.
Assistant Property Manager
DEL Development
Birmingham, AL
03.2023 - 11.2023
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Handled resident complaints and expedited maintenance requests.
- Conducted tours of vacancies with prospective tenants.
- Checked rental eligibility by following company's verification process.
- Escalated critical issues to property manager to promote immediate resolution.
- Collected monthly assessments, rental fees, deposits and payments.
- Preformed move in and move out inspections.
- Filed insurance claims.
- Handled security deposit refunds.
- Contacted and followed up with tenants on renewal notices.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Followed up with monthly delinquencies and processed rent recovery.
Dog Groomer
Scenthound
Hoover, AL
07.2022 - 03.2023
- Ensured customer satisfaction by utilizing clear communication in regards to services provided.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Delivered excellent service to pet owners to drive repeat business.
- Handled pets with gentle demeanor to help animals feel calm and secure.
- Bathed and styled pet's fur, inspecting animals for external signs of parasites, disease or injury.
- Promoted animal safety with cautious and mindful use of clippers, shears, de-shedding and dematting tools.
Receptionist
Helena Dog House / Emily's Furtastic Dog Grooming
Helena, AL
03.2021 - 07.2022
- Processed payments on a clover and a square for two respective businesses sharing one front desk and phone line.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Gave concise and informational tours of the facility.
- Relayed medical and social information about dogs to their pet parents in a way palatable to those outside of the pet industry.
- Ensured accurate recording of all required vaccinations for every pet in the facility.
- Administered intranasal vaccinations and provided proof of vaccination to pet parents and their preferred veterinary clinic.
- Walked, fed, and medicated boarding dogs.
- Supervised dog body language in daycare to minimize risk to clients.
- Assisted with baths, nail trim and dremels, ear cleanings, and anal gland expression.
- Developed a friendly working relationship with all clients and their pets.
- Seamlessly operated the front desk through peak holiday seasons while insuring maximum capacity was not over exceeded.
Education
Advanced Academic Endorsement Diploma -
Homewood High School
Homewood, AL05-2016
Skills
- Telephone and email etiquette
- Strong communication skills
- Tenant and eviction laws
- Lease agreement preparation and interpretation
- Tenant conflict resolution
- Property tours and inspections
- Relationship building and rapport
- Fair housing policies
- Marketing and advertising
- Leasing and sales
- Proficient in Microsoft 365, AMSI, Yardi, Rent Cafe, Blue Moon, Soci, Knock, and I Love Leasing
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offTimeline
Floating Assistant Community Manager/Leasing Professional
Allegiant-Carter Management
11.2023 - Current
Assistant Property Manager
DEL Development
03.2023 - 11.2023
Dog Groomer
Scenthound
07.2022 - 03.2023
Receptionist
Helena Dog House / Emily's Furtastic Dog Grooming
03.2021 - 07.2022
Advanced Academic Endorsement Diploma -
Homewood High School
Similar Profiles
SHANIA JACKSONSHANIA JACKSON
Assistant Property Manager at Allegiant Carter ManagementAssistant Property Manager at Allegiant Carter Management
Mary Beth TaylorMary Beth Taylor
Regional Community Manager at Allegiant-Carter ManagementRegional Community Manager at Allegiant-Carter Management
Mason KiserMason Kiser
Assistant Property Manager at Allegiant - Carter ManagementAssistant Property Manager at Allegiant - Carter Management