Natalie Jones
Customer Service
Reno,NV
Summary
Personable Customer Service Coordinator offering 15 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Events Manager
New Dharma
11.2016 - Current
- Manage all aspects of 30 plus retreats across North America, Europe and India.
- Process work orders.
- Organize travel and lodging for 30 plus retreats per year, (venue scouting,lodging,meals,program manuals, registration, flights , shuttle, international travel) Invoice and bill paying.
- Established strong relationships with vendors, securing optimal pricing and service quality for events
- Managed budgets effectively, optimizing allocation of resources to maximize event impact Created detailed timelines and budgets for events to meet all deadlines
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events
- Respond and resolve email inquiries.
- Travel and lodging for executives.
- Negotiate and maintain vendor contracts Maintain customer accounts.
- Year end tax prep(990) Create and maintain constituent database.
- Create and maintain executive schedules and meetings.
- Board meeting prep and execution, minutes.
- Create, edit and print retreat and training manuals.
- Work in teams, both locally and internationally.
- Fundraising.
- Marketing and social media.
- Video production and editing.
Executive Assistant/Personal Assistant
Somersett Development Company Reno
03.2014 - 02.2016
- Maintain executive calendar and ensure details are organized and arranged for planned meetings.
- Prepare materials used in executive presentations.
- Assistant in building management.
- Personal banking, medical billing/tracking, personal errands.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for company.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Coordinated events for staff members, promoting team-building activities and boosting morale within workplace.
- Improved office efficiency by implementing new filing systems and document management processes.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Used advanced software to prepare documents, reports, and presentations.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
Leasing Agent
Compass Rock Real Estate Reno
11.2012 - 10.2013
- Schedule and Manage subcontractors
- Process charge back documentation and invoices
- Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Expedited leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Administrative Assistant/Underwriting Assistant
Louis T Mastos & Associates
08.2008 - 11.2011
- Analyzed applicant data for risk assessment, ensuring accurate decision-making for policy approvals and denials.
- Facilitated efficient policy renewals by proactively reviewing accounts prior to expiration dates, recommending appropriate adjustments based on changes in risk exposure.
- Served as a liaison between underwriters and other departments, ensuring smooth workflow and timely completion of tasks related to policy processing.
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Copied, logged and scanned supporting documentation and placed all information in client files.
Receptionist/Office Assistant
Hornall Anderson Design
09.2005 - 08.2008
- Answer five incoming lines and extensions for 140 employees
- Liaise with building management, office manager, cleaning services and other contractors
- Organize training sessions
- Set up all transportation needs of staff
- Inventory tracking, ordering and stocking of all office supplies
- Work in accounting and marketing on special projects as needed
- All mailroom duties, including package shipping and receiving
- Plan, organize and facilitate all office events, including large scale events.
- Supported staff on special assignments and ad hoc projects
- Collaborated with various departments to complete assigned tasks
- Scheduled and coordinated travel arrangements for office staff members
- Completed clerical tasks such as filing, copying, and distributing mail
- Boosted employee morale with thoughtful event planning and team-building activities
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace
- Scheduled office meetings and client appointments for staff teams
Executive Receptionist/Conference Room Coordinator
Moody's Investors Service
09.2001 - 09.2005
- Manage 21 room conference center, including catering and technology
- Schedule all client and associate meetings and process cancellations and changes
- Direct and escort visitors to conference rooms
- Liaise with building management, cleaning services and other outside contractors
- Provide administrative back up and support for various executive assistants as needed
- Organize training sessions for outside consultants and branch offices
- Facilitate many events including National Black MBA and Moody's Shareholders meetings
- Create and issue security-building ids.
- Multitasked effectively, prioritizing competing demands from multiple executives without compromising productivity or attention to detail.
- Handled incoming calls professionally, directing callers to appropriate personnel in efficient manner.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Music Education -
American Academy of Music and Dramatic Arts
New York, NY 01.1998 - 05.2000
Music Education
University of Nevada Reno
Reno, NV 01.1996 - 05.1998
General
Truckee Meadows Community College
01.1994 - 05.1995
Skills
Conflict management
undefinedAdditional Information
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Videoconferencing. Type 35 words per minute. Proficient in all offices machines - binding, fax, copier, scanning, postage machine. CPR/First Aid, Customer Service Training, Receptionist Training, Administrative Assistant Training
Timeline
Events Manager
New Dharma
11.2016 - Current
Executive Assistant/Personal Assistant
Somersett Development Company Reno
03.2014 - 02.2016
Leasing Agent
Compass Rock Real Estate Reno
11.2012 - 10.2013
Administrative Assistant/Underwriting Assistant
Louis T Mastos & Associates
08.2008 - 11.2011
Receptionist/Office Assistant
Hornall Anderson Design
09.2005 - 08.2008
Executive Receptionist/Conference Room Coordinator
Moody's Investors Service
09.2001 - 09.2005
Music Education -
American Academy of Music and Dramatic Arts
01.1998 - 05.2000
Music Education
University of Nevada Reno
01.1996 - 05.1998
General
Truckee Meadows Community College
01.1994 - 05.1995
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