Natalie Jones
Portland
Summary
To secure a challenging and rewarding position as a Lead/Lead Bartender where my leadership skills, industry experience, and customer service expertise can be utilized to ensure exceptional dining experiences for customers and maximize profits for the establishment. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
Work History
FOH Lead/Manager's Assistant
Afuri Ramen + Dumpling
08.2023 - Current
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Measured team performance and reported metrics to leadership team members.
- Streamlined operations to improve process efficiency.
- Boosted team productivity by implementing efficient project management strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Bartender
Big Mario's Pizza
03.2023 - 08.2023
- Conducted daily counts of bar and pull-tab tills, ensuring accurate financial records
- Maintained well-stocked bar by regularly restocking wells, cans, and bottles throughout the shift
- Monitored and changed kegs as needed to ensure a continuous supply of beverages
- Assumed responsibility for maintaining the cleanliness of the bar area and bar refrigerators
- Efficiently entered credit card tips and diligently prepared check-out and deposit slips.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Server/Bartender
Poquitos
02.2020 - 08.2023
- Server Experience: Skillfully set up tables in the dining room, patio, and atrium, creating an inviting atmosphere for guests
- Assisted in order taking, food running, and drink running, while also ensuring the availability of polished glassware, silverware, and fully stocked server stations
- Delivered excellent customer service to 8-12 tables per section, per shift, consistently meeting guests' needs and providing a memorable dining experience
- Demonstrated leadership skills by acting as the lead server for private parties
- Bartending Experience: Efficiently set up the bar well, ensuring all necessary ingredients such as pre-batches, lime juice, agave, fruit, agua frescas, and purees were readily available
- Maintained a clean and organized bar top, sinks, dishwasher, refrigerators, and bottles throughout the shift
- Responsibly stocked liquor bottles, beer bottles and cans, as well as non-alcoholic beverages at the end of each night.
Server/Bartender/Host
Parkside Projects
09.2016 - 03.2020
- Successfully prepared tables in the dining room, ensuring a welcoming environment for guests
- Assisted in order taking, food running, and drink running, while also maintaining polished glassware, silverware, and fully stocked server stations
- Proactively ensured the cleanliness and organization of all server stations, contributing to efficient operations and exceptional customer service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Westview High School
Portland, OR2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- High-volume dining
- Safe Food Handling
- Food Running
Timeline
FOH Lead/Manager's Assistant
Afuri Ramen + Dumpling
08.2023 - Current
Bartender
Big Mario's Pizza
03.2023 - 08.2023
Server/Bartender
Poquitos
02.2020 - 08.2023
Server/Bartender/Host
Parkside Projects
09.2016 - 03.2020
High School Diploma -
Westview High School
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