NATALIE JONES SUMMARY OF SKILLS/QUALIFICATIONS Experience in the areas of Food& Beverage ,Customer Service, Hotel Banquet ,Grocery, Retail Exceptional organizational/planning skills; ability to manage and monitor multiple tasks Excellent interpersonal and communication skills , Strong 10 key by touch Intermediate experience in Microsoft Office Products: Word, Works, Excel, Outlook, .
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr Assistant Manager
Chuck E. Cheese
Memphis, TN
04.2010 - 04.2013
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandise returns.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the district manager regarding all store and staff issues.
Operating Manager
Banquet Captain Marriott Hotel
Memphis, TN
09.2002 - 03.2010
Quality then quantity .Leaders Guide Execution Hospitality and Sales -Outstanding employee Train knowledge and develop skill.
Training Weekly Directional s that provide specific goals for sales building ,and profit maximization.
Food &Beverage cost Administration Labor/Payroll/Ordering Opening & Closing Store /Accurate budgeting/Master Schedule Make Sure Every Guest Comes in to a clean and organized facility and Quality Food ,Strong leadership ,excellent oral and written communication Scheduling ,manage ,and budget, Inventory.
Created and implemented banquet room set-ups and breakdowns Responsible for bringing all pertinent parts which consisted of food, décor and entertainment Supervised new and existing co-worker Create and implement intrinsic banquet set-ups to suit existing clients needs Answer telephones and transfer to appropriate staff member Meet and greet clients and visitors Adhering to all division and local standard policies and procedures Perform all guest contact activitie.
Assistant Manager
Schnuck s Memphis
, TN
05.2000 - 08.2002
Responsibilities Operating Manager keep all area of the store clean organized.
Providing-Quality customer service for all Customers.
Maximizing sales and Profit .Making sure productivity and Inventor y& Goals.
Leadership ,excellent oral &written communication from scheduling ,managing budget ,Hands on in all area as need from stocking to loading &unloading , cashier.
Manager
Blockbuster
Memphis, TN
03.1996 - 04.2000
Keep co-workers informed on promotions and products cash and inventory controls.
Education
High School Diploma - Business Administration
Memphis State University&Southside High School
Memphis, TN
Skills
Management Development Program/Diversity Classes
Excellent customer service skills
Bank deposit procedures
Merchandising
Goal-oriented
Detail-oriented
Store displays
Opening and closing procedures
Customer-oriented
Coaching & Motivation /Effective Discipline/ use Pallet Jack operator, RF Scanner