Natalie Jones
Los Angeles,CA
Summary
The extra skills I have that I believe will make me a great person for this job, is that I am a person from the exact streets I wish to help. When I was 8 my mother had to enter a Homeless Shelter and Sid Row is where my family landed. The time I spent there helped me develop Peoples Skills, Life Skills, Communication Skill, and just all around respect for life. I Know that the skills I obtain I can help the people of my community thrive and make it out of Sid Row. Also the time I spent at Hope Of The Valley as a Navigator and a Case Manager I know the ins and outs of the Job so I'm comfortable in the type of environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Safety Specialist
Homeless Health Care Los Angeles
01.2020 - Current
- Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
- Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
- Provided timely guidance and support for employees involved in accidents or near misses, facilitating speedy recovery and return-to-work efforts when appropriate.
- Managed relationships with external vendors supplying PPE or other safety-related products or services, negotiating contracts for maximum cost efficiency without sacrificing quality standards.
- Developed and executed safety awareness campaigns, promoting a proactive approach to risk identification and mitigation among employees at all levels of the organization.
- Supported audit procedures to check all procedures, processes and work standards.
- Wrote reports outlining safety issues and potential correction options.
- Created a culture of accountability within the organization by enforcing strict adherence to safety guidelines and fostering open communication among employees regarding concerns or incidents.
- Organized regular meetings with cross-functional teams to discuss ongoing safety initiatives, challenges, and opportunities for improvement.
- Escorted inspectors and answered questions about facility operations.
Case Manager
Hope Of The Valley Rescue Mission
07.2019 - 10.2020
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Evaluated treatment plans against individual goals and healthcare standards.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Established and maintained relationships with key stakeholders.
- Managed volunteer programs focused on providing community services to underserved populations.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Analyzed trends and data to inform decision-making and program development.
- Implemented strategies to increase public awareness of social and community service programs.
- Researched best practices and developed strategies to improve program outcomes.
- Monitored program performance and outcomes for successful delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Assessed community needs and identified resources for social and community service programs.
- Developed and implemented training programs for staff.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Education
No Degree - Psychology
San Francisco State University
San Francisco, CAGED -
Los Angeles Trade Technical College
Los Angeles, CA05-2000
Skills
- Medical Records Management
- Staff Training
- EMR Systems
- Social Work
- Emotional Awareness
- Program Development
- Direct Patient Care
- Patient Intervention
- Community Resources
- Income Verification
- Case Notes
- Home Visits and Inspections
- Patient Management
- Financial Support
- Progress Evaluation
- Documentation
- Recruitment
- Set Organizational Policies
- Alcohol and Substance Abuse
- Educational Strategies
- Standards Administration
- Prepare Budgets
- Motivational Interviewing
- Connected Home
- Independent Living
- Program Eligibility
- Optimize Staff Performance
- Direct Operations
- Individual and Group Therapy
- Assessing Residents
- Team Meetings
- Case Generators
- Case Conferences
- Clients Rights
- Case Planning
- Resource Management
- Reading Comprehension
- Operational Standards
- Case Management Tracking
- Client Empowerment
- Verbal and Written Communication
- Intervention Plans
- Annual Case Reviews
- Data Entry and Analysis
- Court Mandated Reporter
- Utilization Management
- Monitoring Visits
- Insurance Regulations
- Determine Medical Necessity
- Educational Evaluation
- Case Planning and Management
- Crisis Intervention
- Vocational Rehabilitation
- School Visits
- Conflict Resolution
Certification
CPR Training
Fire Extinguisher Training
WMP Typed 40
De-escalation of Fights
People Skills
Filling Paperwork
Reference Available Upon Request
Affiliations
- HHCLA
Languages
Spanish
Native or Bilingual
Timeline
Safety Specialist
Homeless Health Care Los Angeles
01.2020 - Current
Case Manager
Hope Of The Valley Rescue Mission
07.2019 - 10.2020
No Degree - Psychology
San Francisco State University
GED -
Los Angeles Trade Technical College
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