Natalie Kaelin
Green Cove Springs
Summary
Dedicated professional with a proven track record of thriving in dynamic work environments. Consistently brings a positive and energetic approach to all tasks. Proficient in adapting to new software applications and well-versed in various computer programs, such as Microsoft Office and diverse operating systems. Committed to continuous learning and improvement, with a strong belief in the pursuit of excellence and upholding unwavering integrity standards.
Overview
10
10
years of professional experience
Work History
Implementation Specialist and Payroll
PAYPROtpa
07.2024 - Current
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
Client Training Team Lead & Subject Matter Expert
NCR Voyix
01.2021 - Current
- Create and maintain comprehensive documentation, ensuring accuracy and accessibility
- Collaborate with various departments to develop process and training materials, enhancing team efficiency
- Deliver remote and on-site training for Aloha software, improving user proficiency
- Serve as the subject matter expert for point of sale software, providing expert guidance and support
- Addressed and resolved guest concerns, enhancing customer satisfaction
- Provide remote support for on site installation technicians to complete hardware installs and troubleshoot any configuration issues
- Proven ability to learn quickly and adapt to new situations.
Keyholder
Engine 15 Brewing
01.2018 - 01.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
General Manager
Bottlenose Brewing
01.2018 - 01.2019
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Data Entry
PayPro USA
01.2016 - 01.2018
- Reduced registration errors through meticulous data entry and attention to detail.
- Enhanced data accuracy by implementing quality control measures and streamlining data entry processes.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
Manager
Maui Brewing Co
01.2015 - 01.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw retail inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Education
High School - Mathematics, English, Science
El Dorado High School
Placentia, CAFull Stack Development - Computer Coding
Bottega University
01.2021
Skills
- Effective leadership
- Strong written and verbal communication
- Support resolution skills
- Skilled in managing restaurant POS operations
- Skilled in Microsoft Office tools
- Inventory Management
- Problem-solving skills
- Detail-oriented data management
Timeline
Implementation Specialist and Payroll
PAYPROtpa
07.2024 - Current
Client Training Team Lead & Subject Matter Expert
NCR Voyix
01.2021 - Current
Keyholder
Engine 15 Brewing
01.2018 - 01.2021
General Manager
Bottlenose Brewing
01.2018 - 01.2019
Data Entry
PayPro USA
01.2016 - 01.2018
Manager
Maui Brewing Co
01.2015 - 01.2017
Full Stack Development - Computer Coding
Bottega University
High School - Mathematics, English, Science
El Dorado High School
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