Natalie Kaiser
Dallas,TX
Summary
Secure a long-term challenging career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the organization.
Public service-oriented Supervisor with 6 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in Emergency services and public sector industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. A dedicated strategic thinker with 23 years of telecommunications, supervisory, and training experience in a multi-faceted law enforcement/fire/ems environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Safety Coordinator
Dallas Independent School District, DISD
Dallas, TX
01.2023 - Current
- Take a hands-on approach in leading a variety of initiatives which improve safety practices.
- Manage projects through the full life cycle with proven ability to complete projects according to the outlined scope, budget, and timeline.
- Managed departmental/divisional projects as directed, such as on-campus security checks, audit follow ups, and on-campus training for safety, operations, and facilities.
- Conducted regular inspections of facilities to check compliance with TEA safety guidelines.
- Assessed and responded to risks and quickly resolved issues to promote a safe learning environment.
- Responded to and resolved metal detector, card reader, and camera needs and issues to keep schools safe and secure.
- Follow up on safety monitoring requirements for correctional actions, facilities and operations issues for status and completion actions.
CASA Volunteer
DALLAS CASA
DALLAS, TX
07.2022 - Current
- Facilitated family visits, monitored child's well-being, and reported findings to court.
- Conducted home visits and interviews with parents, guardians, and relatives.
- Maintained detailed records on all cases including progress notes, reports, assessments.
- Participated in team meetings to discuss strategies for achieving outcomes beneficial to the child's welfare.
- Actively sought out additional resources that would benefit the client's situation.
- Assessed living conditions of homes where children were placed and made recommendations based on observations.
- Attended court hearings to provide information about the child's best interests.
Communications Supervisor
Garland Police Department
Garland, TX
01.2016 - Current
- Managed 9-11 dispatchers while delegating job assignments, tracking project status, scheduling itineraries and resolving issues to maximize productivity
- Established and enforced clear goals to keep employees working collaboratively
- Identified and corrected performance and personnel issues to reduce impact to operations
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Conducted employee evaluations and reviews
- Conducted employee investigations and recommended forms of discipline
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Coached staff on strategies to enhance performance and improve interactions with citizens
- Developed position rotation to support continuous improvement and operator development
- Liaised between courts, public, and police departments, strengthening relationships, communications, and trust between neighbors and police
- Created, organized and maintained employee personnel files to keep sensitive data secure
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process
- Assisted with employee termination process to drive consistency and reduce discrimination claims
- Handled sensitive and confidential employee information with complete discretion.
Senior Communications Specialist/Trainer
Garland Police Department
Garland, TX
11.1999 - 01.2016
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
- Co-operated with law enforcement agencies to provide evidence and assist with investigations
- Submitted accurate and timely daily reports, forms and other documentation
- Dispatched police officers and emergency personnel to calls for service
- Demonstrated leadership by making improvements to work processes and training others
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Used radio, telephone and computer system to update first responders with new information
- Develop, review, update standard operating procedures and/or training guidelines for the communications center
- Conduct classroom and on the job training with communications personnel, officers, and other city personnel.
Education
Master of Public Administration in Public Affairs and Public Policy Analysis -
University of Texas at Arlington
10.2018
Bachelor of Science in Criminal Justice -
Lamar University
05.2015
Associate of Applied Science in Criminal Justice -
Cedar Valley College
12.2013
Skills
- Decision-making
- Conflict resolution
- Multitasking
- Supervision
- Communication
- Personnel engagement
- Personnel recruitment
- Policies implementation
- Staff training and development
- Microsoft Office Suite
- Quality assurance
- Employee relations
- Manager coaching and training
- Customer relations
- Presentation preparation
- Recruiting
- Performance management
- Complex problem-solving
- Employment law knowledge
- Interviewing expertise
- Investigating
- Records management
- Site Visits
- Incident Investigations
Certification
- Licensed Master Telecommunicator
- Advanced Field Training Officer Certification
- Certified Emergency Medical Dispatch (EMD)
- Certified CPR Instructor, American Red Cross -2024
- Texas Law Enforcement Telecommunications System (TLETS) Operator License
- Texas Department of Safety (DPS) National Crime Information Center (NCIC)/ Texas Crime Information Center (TCIC) Certification
References
- Lashon Berry, 214-893-1913, Lashon1913@yahoo.com
- Kristi Sprague, 972-822-3455, kshanna@hotmail.com
- Brenda Castaneda, 214-228-1332, CastanedaB@garlandtx.gov
Timeline
Safety Coordinator
Dallas Independent School District, DISD
01.2023 - Current
CASA Volunteer
DALLAS CASA
07.2022 - Current
Communications Supervisor
Garland Police Department
01.2016 - Current
Senior Communications Specialist/Trainer
Garland Police Department
11.1999 - 01.2016
Master of Public Administration in Public Affairs and Public Policy Analysis -
University of Texas at Arlington
Bachelor of Science in Criminal Justice -
Lamar University
Associate of Applied Science in Criminal Justice -
Cedar Valley College
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