Natalie Kalass
Southfield
Summary
Detail-oriented and compassionate professional with 3+ years of administrative, customer service, and operations support experience across education, non-profit, and government settings. Skilled at keeping operations running smoothly—whether that’s managing databases, coordinating schedules, or handling sensitive information with efficiency and care. Passionate about combining strong organizational skills with a lifelong love of animals to make a positive impact at a mission-driven organization like Michigan Humane.
Overview
6
6
years of professional experience
Work History
Administrative & Classroom Support
EduStaff | Berkeley School District
Berkley, MI
09.2023 - Current
- Provide administrative, instructional, and behavioral support across multiple grade levels.
- Manage daily classroom operations, implement lesson plans, and maintain accurate student records.
- Coordinate with staff and administrators to address diverse student needs and ensure compliance with school policies.
- Supported scheduling, attendance reporting, and classroom logistics with strong attention to detail.
AmeriCorps Member
City Year | Crozier Middle School
Inglewood, CA
08.2021 - 08.2022
- Completed 1700 hours of service providing academic, recreational, and leadership development support.
- Created and managed instructional content, event programming, and after-school initiatives.
- Collected and maintained data on student progress and program participation for reporting.
- Served as liaison between students, staff, and community programs, ensuring timely communication and follow-up.
Legislative Intern
U.S. House of Representatives: MI-08 District Office
Lansing, MI
05.2020 - 08.2020
- Handled constituent communications, scheduled calls, and tracked policy requests.
- Attended Town Halls and other community meetings to ascertain information from key members of the community on proposed legislation.
- Independently facilitated phone calls with constituents regarding unemployment issues, stimulus checks, and more while communicating on behalf of our office with other federal agencies.
- Supported Congresswoman Elissa Slotkin's district office through conducting weekly reports, and providing administrative support to ensure policies and procedures were fully executed.
Legislative Intern
State Senator Dayna Polehanki's Office
Lansing, MI
01.2020 - 05.2020
- Collaborated alongside staff and community members to focus on legislative concerns important to the district.
- Provided administrative support including meeting coordination, event scheduling, and data entry.
- Researched and drafted reports on local policy issues for senior staff.
- Maintained organized records and assisted with correspondence and community engagement.
Education
Bachelor of Arts - Public Policy
Michigan State University
East Lansing09-2022
Skills
- Administrative support & office coordination
- Mission-Driven Program Support & Advocacy
- Cross-Functional Team Collaboration
- Database management & reporting (Excel, Smartsheet, Teams)
- Scheduling, logistics & project coordination
- Strong organizational & problem-solving skills
- Customer Service with Compassion & Empathy
- Community Engagement & Relationship Building
Accomplishments
- NAACP Western Wayne County Great Expectations Award (2020)
- Michigan Government Semester Program (2020)
- U.S. Youth Climate Strike, Michigan Co-Chapter Leader (2020–2021)
Timeline
Administrative & Classroom Support
EduStaff | Berkeley School District
09.2023 - Current
AmeriCorps Member
City Year | Crozier Middle School
08.2021 - 08.2022
Legislative Intern
U.S. House of Representatives: MI-08 District Office
05.2020 - 08.2020
Legislative Intern
State Senator Dayna Polehanki's Office
01.2020 - 05.2020
Bachelor of Arts - Public Policy
Michigan State University