Natalie Kellner
State College,PA
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
33
33
years of professional experience
Work History
Realtor
EXp Realty, LLC
12.2021 - Current
- Consult and represent sellers, buyers and investors to complete successful Real Estate transactions
- Guided clients through home buying and selling processes, ensuring informed decisions.
- Developed comprehensive market analysis reports to inform pricing strategies and positioning.
- Developed and maintained strong client relationships through effective communication and follow-up.
Sales Manager
MillerHome
10.2020 - 06.2021
- Lead sales team daily by providing guidance, training, and setting sales quotas and goals.
- Analyze sales results and provide feedback to management for growth opportunities
Store Manager
Chicos-FAS
08.2019 - 10.2020
- Responsible for promoting a customer and product focused sales culture ensuring a great customer experience and maximum profitability.
- Oversaw and analyzed all financial activities and KPI. Recruited, trained and retained top performing sales staff and management
- Developed and drove sales performance to its highest level in 10 years.
Assistant Manager/Store Manager/Sales Manager/Interior Design
Wolf Furniture
01.2007 - 01.2019
- Directly Responsible for the store's daily operations, staff and budget in keeping with the company's mission statement of providing customers with a wonderful place to shop, employees with a great place to work, the community with charity and involvement, and the owners and shareholders with a fair profit.
- Recruited, trained and transitioned new and existing staff to a new facility almost three times the size and double the staff while increasing the sales volume more than two fold.
- Regularly conduct performance evaluations with individuals and groups identifying areas of deficiencies and strengths and devising action plans to motivate and encourage with results based, measurable outcomes.
- Directly handle customer problems with excellent interpersonal and communication skills to quickly diffuse difficult situations and create opportunities to maintain successful customer relationships.
- Work with clients to create the home of their dreams thru thorough needs analysis, product specification, and implementation. Have completed design jobs as small as $5,000 to $250,000.
Director of Training
Wolf Furniture
01.2002 - 01.2007
- Responsible for developing and administering a highly successful company wide training curriculum for over 400 employees including all groups from executives to cleaning staff.
- Initiated the "Walk a Day in My Shoes" program to help build better team relationships thru direct understanding of others' roles and responsibilities fostering an atmosphere in which employees now assist and empathize with one another, freely exchange ideas and participate in the direction of the company.
- Coordinated and conducted regularly scheduled training programs for sales staff, management, executives, customer service, distribution center and corporate support staff.
- Responsible for coordinating annual off site recognition and training events including interviewing and securing nationally recognized speakers, being the liaison with hotel and convention center staff, travel agencies and furniture sales representatives. Events included Wolf's Most Profitable Players, Distribution Appreciation, Manager's and Executives Retreats, Office Appreciation, and Wolf Furniture Expo. All required flexible and easy going attitude with the ability to quickly develop a good rapport with people and put them at ease.
- Recruited, implemented and conducted training course for new recruits in four new locations speeding profitability.
Sales Manager
Wolf Furniture
01.2000 - 01.2002
- Identified and nurtured the needs of individuals while challenging their abilities and encouraging them to set their personal and professional goals higher.
- Provided sales incentive programs that fostered team work and rewards for team goal achievements.
- Developed a partnering system to offer security for commission based sales staff on their days off and during vacations.
- Implemented the "FISH PHILOSOPHY" to create a light hearted fun environment which allowed everyone to offer rewards, encouragement and praise at all levels. Provided "FISH" food via weekly emails and created the "FISH" tackle box as a choose your own reward, medicine for the soul, or pick me up to be self administered or given to a coworker.
Sales Associate
Norwalk
01.1999 - 01.2000
- Ranked as one of the Top Ten Sales Associates of over 1000 nationwide in less than one year.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Corporate Visual Merchandiser / Project Manager / Interior Designer
Ethan Allen
01.1993 - 01.1999
- One of three corporate visual merchandisers who developed Ethan Allen's corporate image for over 300 stores in conjunction with new product introductions that became national prototypes for new and remodeled stores.
- In charge of new store openings including supervision and training of on-site staff, designers and temporary personnel.
- Specified and merchandised product, collaborating with store owners, managers and regional representatives to determine appropriate product mix for location.
- Completed approximately twenty $1-2 million product installations per year.
Education
B.S. - Dual Major Interior Design and Fashion Merchandising
Indiana University of Pennsylvania
Indiana, PA01.1991
Skills
- Proven Account and project management
- Strong teamwork, collaboration and relationship building
- Proactive problem solver
- Financial Acumen with budgets, pricing and margins
- Strong organizational and planning skills
- Excellent customer service and follow up
Timeline
Realtor
EXp Realty, LLC
12.2021 - Current
Sales Manager
MillerHome
10.2020 - 06.2021
Store Manager
Chicos-FAS
08.2019 - 10.2020
Assistant Manager/Store Manager/Sales Manager/Interior Design
Wolf Furniture
01.2007 - 01.2019
Director of Training
Wolf Furniture
01.2002 - 01.2007
Sales Manager
Wolf Furniture
01.2000 - 01.2002
Sales Associate
Norwalk
01.1999 - 01.2000
Corporate Visual Merchandiser / Project Manager / Interior Designer
Ethan Allen
01.1993 - 01.1999
B.S. - Dual Major Interior Design and Fashion Merchandising
Indiana University of Pennsylvania