Natalie Kelso
Nettleton,MS
Summary
Eager and ready to undertake diagnostic and fitting duties at fast-paced practices. Skilled at completing all task on time optical equipment. Ready to expand personal competencies and contribute tireless work ethic to advancing prescribed business goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technician
Eye Care Associates
02.2024 - Current
- Trained first-time contact wearers on insertion and removal of lenses.
- Increased accuracy in diagnostic results by maintaining clean and calibrated equipment.
- Conducted pre-screening tests for glaucoma and macular degeneration, aiding early detection of eye conditions.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Optimized appointment flow through effective time management skills, minimizing delays during busy clinic hours.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Certified Ophthalmic Assistant
Tupelo Eye clinic
08.2008 - 02.2024
- Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Demonstrated excellent customer service skills when interacting with patients or their families in person or over the phone.
- Tested patients' visual fields and ocular motility and completed full patient work-ups.
- Administered diagnostic tests to detect glaucoma, retinal detachment and other eye diseases.
- Collected essential medical information and documented data in EHR platform.
- Answered phones in a courteous manner while responding promptly to inquiries from patients or their families.
- Triaged clinical issues to help [Job title] focus on appointments and maximize time.
- Performed ophthalmic testing, including visual acuity, refraction, color vision and depth perception testing.
- Assisted the doctor in preparing for surgeries by sterilizing instruments and setting up operating room equipment.
- Kept examination rooms, clinical areas and equipment clean and patient-ready.
- Greeted patients in a professional manner and maintained accurate records of all visits.
- Monitored patient progress during post-operative visits to assess healing process.
- Provided support to medical staff by assisting with minor office tasks such as stocking exam rooms with necessary supplies.
- Performed administrative duties such as filing charts, scheduling appointments and managing billing information.
- Reviewed patient histories prior to scheduled appointments to ensure accuracy of information.
- Conducted eye examinations utilizing specialized equipment such as slit lamps and tonometers.
- Instructed patients on how to properly insert and remove contact lenses.
- Collaborated with doctors to ensure that patient care was delivered according to established protocols.
- Provided patient education on proper use of contact lenses, eyeglasses and other ocular products.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Advised patients on ocular medications, dressings and contact lenses.
- Wrote, edited, and filed patient medical records, maintaining confidentiality.
- Assisted during in-office surgical procedures and collected ultrasound images.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Waitress
Peppertown Restaurant
10.2020 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Itawamba Agricultural High School
Fulton, MS05-2006
Skills
- Patient Scheduling
- Medical History Taking
- Ophthalmology Testing
- Diagnostic Testing
- Equipment Calibration
- Supply Restocking
- Appointment Scheduling
Certification
certified Ophthalmic Assistant
Timeline
Technician
Eye Care Associates
02.2024 - Current
Waitress
Peppertown Restaurant
10.2020 - Current
Certified Ophthalmic Assistant
Tupelo Eye clinic
08.2008 - 02.2024
High School Diploma -
Itawamba Agricultural High School
certified Ophthalmic Assistant
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