Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Natalie Kessel

La Crosse,WI

Summary

Skilled and accomplished in hospitality, recognized for high productivity, and the ability to complete tasks swiftly. Carries specialized skills in order management, customer service, and table setting that ensure seamless dining experiences. Excel in communication, teamwork, and adaptability, which are crucial for thriving in fast-paced dining environments. Committed to enhancing customer satisfaction through attentive service, and quick problem resolution.

Overview

7
7
years of professional experience

Work History

Wait Staff Member

Herner's Hideaway
Genoa City, WI
05.2024 - Current
  • Served food and beverages to patrons and confirmed complete orders.
  • Informed customers of daily specials and signature menu items.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Presented menus and answered questions regarding items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Implemented sanitary food handling, holding and service protocols.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Restaurant Hostess

Sand Bar and Island Grill
Twin Lakes, WI
06.2021 - 06.2023
  • Took reservations from patrons by phone or online.
  • Stocked server areas with supplies before, during and after shifts.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Assigned patrons to suitable tables according to server rotation.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Server Assistant

Grand Geneva Chop House
Lake Geneva, WI
02.2019 - 06.2019
  • Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
  • Greeted guests with friendliness and professionalism.
  • Participated in weekly meetings with management team to discuss operational goals.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Delivered exceptional customer service through friendly interactions with guests.
  • Communicated effectively with other personnel to coordinate tasks efficiently.

Pizza Maker, Counter

Antioch Pizza Shop
Paddock Lake, WI
06.2018 - 10.2018
  • Adhered to sanitation standards when handling food products and utensils.
  • Received deliveries of food items, checking each item against invoices for accuracy.
  • Worked closely with cashiers to obtain order information and accurately complete customers' orders.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Collaborated with team to deliver timely service of items.
  • Checked completed orders for correct quantity and quality.

Education

Associate of Applied Science - Interior Design

Western Technical College
La Crosse, WI

Skills

  • Effective communication
  • Time management
  • Attention to detail
  • Efficient organization
  • Cleanliness and hygiene
  • Customer service
  • Team collaboration
  • Order processing
  • Menu knowledge
  • Strong multitasking

Affiliations

  • Photography
  • Art
  • Physical exercise

Accomplishments

  • Western Technical College's President's List of High Distinction
  • High School Honor Roll

References

References available upon request.

Timeline

Wait Staff Member

Herner's Hideaway
05.2024 - Current

Restaurant Hostess

Sand Bar and Island Grill
06.2021 - 06.2023

Server Assistant

Grand Geneva Chop House
02.2019 - 06.2019

Pizza Maker, Counter

Antioch Pizza Shop
06.2018 - 10.2018

Associate of Applied Science - Interior Design

Western Technical College

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Natalie Kessel