Natalie King
Summary
Supportive Clinical Liaison anticipates patient needs and understands expectations. Committed to treating others with compassion, courteous, fairness and respect. Adept at assessing and admitting new patients and aiding with management and marketing of hospital accounts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Clinical Liaison
Vertical Health Services
03.2021 - Current
- Maintained compliance with all federal/state regulations governing skilled nursing and rehabilitation services, ensuring high-quality service for all patients.
- Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
- Conducted thorough assessments of patients'' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for rehabilitation/long tem care
- Developed strong rapport with community partners/hospital staff promoting facility services and ensure smooth transition from hospital to skilled nursing facility.
- Streamlined the referral process for smoother patient transitions into post-acute care settings through meticulous documentation and timely communication.
- Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the treatment team.
- Increased patient satisfaction by effectively communicating with interdisciplinary teams and providing appropriate clinical recommendations.
- Responded to and investigated complaints and concerns of patients.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Verified patient insurance eligibility and entered patient information into system.
Clinical Liaison
Communicare
10.2018 - Current
- Establishes the patient's eligibility for care
- Communicate with the families of patients to ensure all questions are answered
- Interacts with a variety of hospital staff from different departments
- Establish and maintain relationships with social workers/ case managers at Barnes Jewish Hospital, St
- Alexis, St
- Mary's Hospital and local primary care physicians
- Assesses patients upon admission to the nursing facility
- Reviews patients' medical records
- Explains care options to patients and their families
- Coordinates with nursing facility staff to ensure that each patient has a smooth transition through the admission process
- Verify health insurance coverage for patients
- Develop relationships in the community on behalf of the nursing facility.
Clinical Liaison
West County Care Center
07.2018 - 10.2018
- Establishes the patient's eligibility for care
- Communicate with the families of patients to ensure all questions are answered
- Interacts with a variety of hospital staff from different departments
- Establish and maintain relationships with social workers/ case managers at Barnes Jewish Hospital, St
- Alexis, St
- Mary's Hospital and local primary care physicians
- Assesses patients upon admission to the nursing facility
- Reviews patients' medical records
- Explains care options to patients and their families
- Coordinates with nursing facility staff to ensure that each patient has a smooth transition through the admission process
- Verify health insurance coverage for patients
- Develop relationships in the community on behalf of the nursing facility.
Clinical Liaison-SNF/ALF
Alexian Brothers Senior Ministries
10.2016 - 07.2018
- Establishes the patient's eligibility for care
- Communicate with the families of patients to ensure all questions are answered
- Interacts with a variety of hospital staff from different departments
- Establish and maintain relationships with social workers/ case managers at Barnes Jewish Hospital, St
- Alexis, St
- Mary's Hospital and local primary care physicians
- Assesses patients upon admission to the nursing facility
- Reviews patients' medical records
- Explains care options to patients and their families
- Coordinates with nursing facility staff to ensure that each patient has a smooth transition through the admission process
- Verify health insurance coverage for patients
- Develop relationships in the community on behalf of the nursing facility.
Director of Marketing & Admissions
Universal Healthcare-North Raleigh
08.2015 - 09.2016
- Responsible for collecting and responding to all inquiries
- Coordinate resident admissions and ensure policies are understood and resident/families are happy with service
- Coordinate with other departments to ensure resident has positive experience (i.e
- Clean/repaired room, compatible roommate, etc.)
- Identify community partners, and develop working relationship
- Coordinates Public Relations & Special Events for facility
- Utilize CNA skills, when needed, to ensure resident's needs are met.
Admissions Clerk/CNA-PRN
Litchford Falls Health & Rehab
12.2014 - 03.2015
- Provided tours to prospective customers
- Completed admission paperwork for new admissions
- Prepared charts for new admissions
- Followed-up on Providerlink and with case managers for potential admissions.
Education
Capella University
02.2024
Three Rivers Community College
Sikeston, MO07.2009
New Madrid County High School
05.2007
Skills
- Nursing Home
- Sales Experience
- Clinical assessment
- 50 WPM Typing Speed
- Calm and Effective Under Pressure
- Resolving Problems
- Conflict Resolution
- Patient Eligibility Requirements
- Building Rapport and Credibility
- Customer Service
- Healthcare Industry Knowledge
- Punctual and Hardworking
Certification
Certified Nursing Assistant (CNA)
Additional Information - Skills And Abilities
- Self-motivated, high level of energy
- Excellent organizing, planning and critical thinking skills
- Tolerant and flexible to different situations
- Strong verbal and personal communication skills
- Problem analysis and ability to solve problems efficiently
Personal Information
Title: Clinical Liaison-SNF/ALF
Timeline
Senior Clinical Liaison
Vertical Health Services
03.2021 - Current
Clinical Liaison
Communicare
10.2018 - Current
Clinical Liaison
West County Care Center
07.2018 - 10.2018
Clinical Liaison-SNF/ALF
Alexian Brothers Senior Ministries
10.2016 - 07.2018
Director of Marketing & Admissions
Universal Healthcare-North Raleigh
08.2015 - 09.2016
Admissions Clerk/CNA-PRN
Litchford Falls Health & Rehab
12.2014 - 03.2015
Capella University
Three Rivers Community College
New Madrid County High School
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