Natalie Knox
Little Rock,Arkansas
Summary
Proven leader and reliable team player with a track record of enhancing team performance and customer satisfaction at Popeyes Louisiana Chicken. Skilled in patrolling, problem-solving, and compassionate communication, consistently improving safety and service standards. Demonstrates strong multitasking abilities and a commitment to maintaining confidentiality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Security Solutions of America
05.2024 - 07.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Walmart Associate
Walmart
02.2023 - 06.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
Shift Leader in Training
Popeyes Louisiana Chicken
09.2022 - 02.2023
- Supported management in achieving budgetary goals by closely monitoring expenses, identifying areas of waste, and implementing cost-saving measures when necessary.
- Enhanced team performance by implementing efficient workflow processes and closely monitoring progress.
- Ensured timely completion of all assigned tasks during shifts, maximizing productivity within the team.
Education
Bachelor of Science - Biology
Philander Smith University
Little Rock, AR05-2027
High School Diploma -
Benton High School
Benton, AR05-2023
Skills
- Maintaining confidentiality
- Patrolling
- Report Writing
- Multitasking
- Customer interaction
- Oral communication
- Compassionate communication
- Problem-solving abilities
- Team Leadership
- Reliability
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- CPR/AED Certification
Timeline
Unarmed Security Guard
Security Solutions of America
05.2024 - 07.2024
Walmart Associate
Walmart
02.2023 - 06.2023
Shift Leader in Training
Popeyes Louisiana Chicken
09.2022 - 02.2023
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- CPR/AED Certification
Bachelor of Science - Biology
Philander Smith University
High School Diploma -
Benton High School
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