Natalie Koren
Venice
Summary
Seeking a position that takes advantage of my strengths with customer service skills.
My History
After receiving a BA in Political Science I've worked in various retail and restaurant positions. I'm seeking part or full-time work to utilize these skills.
Overview
12
12
years of professional experience
Work History
Front Desk Associate
Jade Chinese Restaurant
10.2017 - 02.2025
- Resolved customer issues effectively, ensuring a positive customer experience.
- Managed multiple phone lines, proficiently handling reservations, taking orders, and modifications.
- Processed payments accurately while adhering to company policies and procedures.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Delivery Driver
DoorDash
01.2020 - Current
- Delivered food to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Used GPS technology to make deliveries.
Front End Cashier
Food Lion
05.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Quality Control Associate
Dependable Services
04.2016 - 05.2017
- Worked effectively in fast-paced environments.
- Worked flexible hours across weekly and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Barista
Starbucks
11.2015 - 01.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Front End Cashier
Food Lion
07.2013 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Customer Service Cashier
Dollar General
05.2013 - 07.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
Bachelor of Arts - Political Science
Christopher Newport University
Newport News06.2013
Advanced Diploma -
Thomas Dale High School
Chester06.2009
Skills
- Multi-Line Phone Systems
- Credit card handling
- Cash Handling
- Conflict Management
- Scheduling
- Reservations
- POS Systems
- Customer Service
Timeline
Delivery Driver
DoorDash
01.2020 - Current
Front Desk Associate
Jade Chinese Restaurant
10.2017 - 02.2025
Front End Cashier
Food Lion
05.2017 - 08.2017
Quality Control Associate
Dependable Services
04.2016 - 05.2017
Barista
Starbucks
11.2015 - 01.2016
Front End Cashier
Food Lion
07.2013 - 11.2015
Customer Service Cashier
Dollar General
05.2013 - 07.2013
Bachelor of Arts - Political Science
Christopher Newport University
Advanced Diploma -
Thomas Dale High School
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