Natalie Kosbob
Purcellville,VA
Summary
Change-driven and highly motivated professional with a proven track record in leading change, conducting data-driven research analysis, and managing projects for employee training. Experienced in designing and facilitating impactful agency-wide training programs, ranging from compliance to leadership development, utilizing software equipped with integrated AI capabilities. Possesses extensive expertise in eLearning development, needs assessment, and aligning organizational goals. Demonstrates exceptional project management, communication, and team collaboration skills, effectively engaging with both internal and external stakeholders to manage expectations and drive operational excellence through enhanced efficiencies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Employee Development Training Coordinator
National Labor Relations Board
05.2020 - Current
- Manages new training projects within the NLRB to ensure timely completion, communication between departments/stakeholders, and impactful training is created in conjunction with department specific needs
- Holds reoccurring project meetings with clear objectives to review timeline status using an Agile methodology.
- Develops strategies and planning processing to implement organizational change as agency guidance changes
- Conducts data analysis to find patterns and areas of improvement for future training recommendations and updates
- Designs and updates training programs using AI integrated software such as Articulate and Vyond
- Researches and contacts external Subject Matter Experts across multiple federal and private organizations to enhance internal training Facilitates and develops various training programs/courses for all agency employees
- Uses analytical reports to assess learning needs and adjust training material/courses as necessary
- Reviews and approves training request for individual employees as well as researches new training opportunities that align with Agency mission goals
- Delivers tailored in-person and virtual training sessions based on needs assessment results for various regions within the agency
- Works closely with Office of Equal Employment Opportunity to provide monthly training sessions from external partners for our Special Emphasis Coordinator Program to enhance DEI efforts
- Conducts EEO Counseling as needed by agency in addition to regular training duties
Systems Analyst - Social Insurance Specialist
Social Security Administration
05.2018 - 05.2020
- Provided project management leadership, business process and system analysis, and technical acumen for SSA projects and software implementations and upgrades
- Decomposed high-level business requirements into detailed functional specifications for development teams
- Collaborated with team members and technical specialists by applying Agile, responsive methodologies and practices throughout project design, development, and production
- Served as a member in the organization's Culture and Leadership team
- Helped create 'cultural change roadmap' for FY 20 division plan
- Conducted surveys for division employees and presented results to team for consideration of updates where needed in plan
- Served as a business subject matter expert (SME), identifying systems and processes for change, defining requirements, overseeing implementation, and championing user adoption strategies
- Implemented weekly Behavior-driven Development (BDD) sessions to better apply Agile software development processes during a recent Cloud services software development project
- Ensured that all business and software requirements documents are continually updated for use during design, development, implementation, and launch phases
Operations Supervisor/Claims Specialist
Social Security Administration
05.2014 - 05.2018
- Managed the daily operations of a high-traffic Federal Government assistance office, overseeing and directing the activities of 25 employees, assisting 43,000 visitors a year
- Analyzed internal operations, researched alternatives, and implemented new and updated processes to improve team efficiency and effectiveness
- Created and delivered analytical reports related to office human capital and retention/training needs
- Reviewed and evaluated employee performance, onboarded new employees, developed detailed training plans, provided career development guidance, and conducted quality reviews for casework compliance
- Fostered a change culture, developing a collaborative environment that revitalized team members, championed managed risk taking, and supported input from multiple sources
- Identified operational bottlenecks, implemented new processes, and streamlined existing ones; reduced average customer wait time by 50%
- Exceeded organizational standards by reducing the medical review backlog by roughly 20%
- Interpreted and applied complex and continually changing Federal laws and regulations to complete accurate claims determinations
- As needed, analyzed immigration documentation
- Prepared written documents and determinations for complex and technical subjects that were accurate, well organized, concise, and understandable
- Developed processes that decreased pending iclaims (Internet claims) backlog by nearly 30%
Education
Bachelor of Science - Business Administration and Management
Southern New Hampshire University
Manchester, New Hampshire01.2012
Skills
- Training best practices
- New program development
- Staffing and workflow planning
- Needs assessment
- Training delivery
- Learning management systems
- Project management
- Adult learning principles
- Program implementation
- Product development
- Leadership training
- Program management
Certification
Certified Professional in Training Management, 2021, Training Industry Inc.
Timeline
Employee Development Training Coordinator
National Labor Relations Board
05.2020 - Current
Systems Analyst - Social Insurance Specialist
Social Security Administration
05.2018 - 05.2020
Operations Supervisor/Claims Specialist
Social Security Administration
05.2014 - 05.2018
Bachelor of Science - Business Administration and Management
Southern New Hampshire University
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