Summary
Work History
Education
Skills
Timeline
pwb

Natalie Krause

Glendale,Arizona

Summary

To obtain a posion ivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Detail-oriented team player with strong organizational skills.

Work History

Poll Clerk

Maricopa County Elections Department
Phoenix Arizona
07 2024 - 11 2024
  • Collaborated with other poll workers to maintain productivity and address issues quickly and effectively, leading to a smooth voting experience.
  • Effectively handled multiple tasks at once including answering voter questions, checking IDs, and distributing ballots.
  • Actively participated in post-election debriefs to identify areas of improvement for future elections processes enhancement.
  • Upheld strict adherence to election laws and regulations, guaranteeing fair and valid outcomes.

Special Education Paraprofessional

The ACES School
Peoria, Arizona
05 2006 - 05 2012
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to enforce rule and support the lead teacher.
  • Contributed to a safe school environment by supervising students during transitions, lunch periods, and extracurricular activities.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Maintained accurate records of student progress, using data-driven decision-making to guide instructional practices for optimal results.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Foster and maintaining open lines of communication with parents and guardians to ensure student progress.

Server

Barros Pizza
Glendale, Arizona
05 2008 - 05 2009
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.

Sales Manager

Discover Card Financial Services
Phoenix, Arizona
05 2002 - 05 2006
  • Solved customer inquiries about their credit card accounts by taking incoming phone calls.
  • Increased customer retention rates effectively by addressing customer concerns and offering customized solutions based on their unique needs
  • Assisted customers with activating new cards, increasing usage and strengthening relationships with the financial institution.
  • Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries, while navigating multiple systems.
  • Utilized innovative sales techniques to upsell products and services including balance transfers.
  • Consistently met or exceeded performance metrics for call quality, resolution time, and customer satisfaction ratings.

Outbound Sales Representative

Direct Marketing Services
Phoenix, Arizona
05 2001 - 05 2002
  • Made outbound phone calls to promote products and services to potential customers.
  • Overcame objections using friendly, persuasive strategies.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Maintained a high call volume to maximize outreach efforts and drive results while navigating multiple systems.
  • Exceeded sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Participated in ongoing training sessions to stay updated on product knowledge and enhance sales techniques.

Education

Diploma - High School Diploma

Deer Valley High School
05.2002

Associates Degree in Communications

Maricopa Community Colleges - Paradise Valley Community College
2006

Skills

  • Detail Orientated
  • Self-Motivated
  • Client communication
  • Account management
  • Customer relations
  • Complaint resolution

Timeline

Poll Clerk

Maricopa County Elections Department
07 2024 - 11 2024

Special Education Paraprofessional

The ACES School
05 2006 - 05 2012

Server

Barros Pizza
05 2008 - 05 2009

Sales Manager

Discover Card Financial Services
05 2002 - 05 2006

Outbound Sales Representative

Direct Marketing Services
05 2001 - 05 2002

Diploma - High School Diploma

Deer Valley High School

Associates Degree in Communications

Maricopa Community Colleges - Paradise Valley Community College

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Natalie Krause