Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Kroff

Tooele,UT

Summary

Dynamic Fulfillment Manager at SendOutCards with a proven track record in streamlining warehouse operations and enhancing customer satisfaction. Expert in inventory monitoring and staff training, I successfully reduced shipping errors and improved team productivity through effective communication and collaboration. Committed to fostering a safe and efficient work environment.

Overview

25
25
years of professional experience

Work History

Fulfillment Manager

SendOutCards Software Greeting Card
07.2018 - Current
  • Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
  • Tracked delivery goals and developed improvement plans to correct deficiencies.
  • Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
  • Increased workforce productivity by developing effective training programs tailored towards individual skill sets.
  • Implemented safety protocols in the warehouse, reducing workplace accidents and injuries.
  • Trained employees to handle high-volume work loads during seasonal rushes.
  • Reduced shipping errors, resulting in fewer returns and exchanges.
  • Monitored inventory levels and collaborated with vendors to meet needs.
  • Enhanced warehouse organization with a focus on space optimization and product accessibility.
  • Conducted regular audits of warehouse procedures, identifying areas for process improvement and implementing necessary changes.
  • Trained and supervised team members to ensure consistency in performance and adherence to company policies.
  • Analyzed data trends to forecast inventory needs accurately, avoiding stockouts or overstocks.
  • Developed and maintained knowledgeable and productive team of employees.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.

Quality Trainer

FirstSource Solutions USA
06.2014 - 07.2018
  • Increased employee competency levels with regular skill assessments and individualized coaching plans.
  • Evaluated the effectiveness of training materials, refining content as needed to ensure clarity and comprehension.
  • Conducted root cause analyses for recurring defects, implementing corrective actions to prevent future occurrences effectively.
  • Evaluated employee performance on an ongoing basis, providing constructive feedback and actionable steps for improvement where necessary.
  • Established clear expectations regarding desired outcomes for each training session, enabling participants to remain focused throughout the activities.
  • Stayed informed about industry best practices and emerging trends in quality assurance, regularly updating course content accordingly.

Section Leader

Discover Card
06.2000 - 04.2014
  • Mentored junior staff members, contributing to their professional growth while enhancing team performance overall.
  • Delegated tasks appropriately to ensure optimal utilization of team member skills and capabilities.
  • Adapted quickly to changing circumstances or unforeseen obstacles encountered during project execution, demonstrating resilience under pressure while continuing forward momentum towards achieving desired outcomes.
  • Collaborated with management to develop strategic plans that aligned with company objectives.
  • Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
  • Addressed conflicts within the team professionally, seeking resolutions that supported both individual needs and overall organizational success.
  • Established clear expectations for each team member, driving accountability for results achieved individually as well as collectively within the group setting.
  • Oversaw projects, equipment and manpower needs to properly allocate resources and training.
  • Monitored production targets to meet company and customer demands.
  • Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
  • Enhanced team productivity by implementing efficient processes and procedures.
  • Led training sessions for new hires, significantly reducing their ramp-up time and integrating them into team.
  • Enhanced team productivity by implementing efficient weekly scheduling and task delegation.
  • Oversaw quality assurance processes, ensuring team's outputs met or exceeded standards.

Education

No Degree - General Studies

Salt Lake Community College
Salt Lake City, UT

Skills

  • Shipping and receiving
  • Warehouse operations
  • Customer relations
  • Staff training
  • Forklift operation
  • Vendor relations
  • Inventory monitoring
  • Teamwork and collaboration
  • Attention to detail
  • Warehouse safety
  • Excellent communication

Timeline

Fulfillment Manager

SendOutCards Software Greeting Card
07.2018 - Current

Quality Trainer

FirstSource Solutions USA
06.2014 - 07.2018

Section Leader

Discover Card
06.2000 - 04.2014

No Degree - General Studies

Salt Lake Community College

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