Natalie Krogman
San Angelo,TX
Summary
Dental Assistant with over 8 years of dedicated service in the United States Air Force, known for pioneering innovative sterilization techniques and optimizing inventory management to enhance clinic efficiency. Demonstrates exceptional leadership and patient communication skills, significantly contributing to improved dental health outcomes and mission-readiness. Passionate about advancing oral health education and fostering a supportive environment for patient care, aiming to leverage skills in a forward-thinking dental practice.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant
United States Air Force, USAF
05.2023 - 12.2025
- Provided expert dental assistance in the US Air Force, ensuring optimal oral health for service members and enhancing operational readiness.
- Worked seamlessly with dental officers to deliver top-notch care, fostering a team-oriented environment that improved patient outcomes.
- Implemented cutting-edge dental techniques and technologies, streamlining procedures and reducing treatment times for Air Force personnel.
- Meticulously maintained dental records and equipment, ensuring compliance with military standards and facilitating efficient patient care.
- Contributed to improved dental health metrics across the base, directly supporting the Air Force's mission-readiness objectives.
- Attended Infection control course, implementing up to date infection control standards.
Dental Assistant
United States Air Force, USAF
12.2018 - 05.2023
- Coordinated with team to maintain a clean, organized clinic.
- Streamlined appointment scheduling, reducing wait times.
- Coordinated with multidisciplinary teams to deliver comprehensive oral care.
- Fostered positive patient relationships, contributing to increased satisfaction rates.
- Pioneered new sterilization techniques, bolstering infection control measures.
- Proposed and implemented cost-effective inventory management solutions.
- Meticulously maintained dental equipment, ensuring optimal functionality and longevity.
- Consistently exceeded performance targets in key areas. Streamlined appointment processes, significantly reducing patient wait times. Improved clinic efficiency through effective team coordination.
- Implemented dental record management, enhancing accuracy and confidentiality.
- Accurately recorded patient data, supporting informed treatment decisions.
- Assisted using nitrous oxide, for use in pediatric dentistry calming patients.
- Lead 13 member team through The Joint Comission, earning hospital accreditation.
- Aided providers during general anesthesia cases, knowing proper sterile protocols for operating room.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Customer Service Industry
Dairy Queen Grill & Chill
07.2017 - 12.2018
- Managed customer interactions, resolving issues promptly to enhance satisfaction and retention.
- Streamlined service processes, leading to faster order fulfillment and improved customer feedback.
- Utilized communication skills to foster a welcoming environment, boosting team collaboration.
- Addressed customer complaints effectively, resulting in positive experiences and repeat business.
Customer Service Industry
Sonic
07.2016 - 07.2017
- Provided empathetic support to diverse clientele, effectively resolving conflicts and turning dissatisfied customers into loyal advocates for the brand.
- Streamlined order processing, reducing wait times and enhancing customer satisfaction. Implemented efficient queue management, boosting service speed.
- Partnered with cross-functional teams to resolve complex customer issues, ensuring seamless service delivery and maintaining high standards of customer care.
Education
Associate of Applied Science - Dental Assistant
Community College of The Air Force
Montgomery, AL03-2025
Skills
- Dental impressions
- Dental radiography
- Equipment sterilization
- Treatment room setup
- Sterilization techniques
- Appointment scheduling
- Professionalism and etiquette
- Team collaboration
- Patient scheduling
- Infection control proficiency
- Patient relations
- Team Leader
- Training Supervisor
- Customer Service
- Record Keeping
- Answering Phone
- Administrative Tasks
- Nitrous Oxide
Certification
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
- Infection Control Certification (ICE) - Dental Assisting National Board (DANB).
- Epidemiology, Prevention, and Infection Control (EPIC)
- [State] Driver's License
Timeline
Dental Assistant
United States Air Force, USAF
05.2023 - 12.2025
Dental Assistant
United States Air Force, USAF
12.2018 - 05.2023
Customer Service Industry
Dairy Queen Grill & Chill
07.2017 - 12.2018
Customer Service Industry
Sonic
07.2016 - 07.2017
Associate of Applied Science - Dental Assistant
Community College of The Air Force
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