Open To Work
Natalie LaBarbera
San Antonio,TX
Summary
Dynamic customer service representative skilled in task prioritization and bilingual communication. Experienced in resolving issues and fostering positive customer relationships, dedicated to enhancing service quality and satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Associate-Chat
Accenture
San Antonio, Texas
10.2025 - Current
- Resolved customer inquiries promptly to enhance satisfaction levels.
- Supported customer service objectives through positive, knowledgeable communication.
- Demonstrated strong communication skills, fostering positive interactions with customers.
- Escalated unresolved issues to appropriate departments for timely resolution.
- Organized and prioritized tasks to meet strict deadlines effectively.
- Managed simultaneous tasks while ensuring accuracy and attention to detail.
- Allocated time efficiently to address inquiries and resolve issues quickly.
Payment Processor
SWBC-Southwest Business
San Antonio, Texas
01.2025 - 06.2025
- Developed strong relationships with customers by providing exceptional customer service.
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
- Reviewed customer payment requests to ensure accuracy and compliance with company policies.
- Collaborated with other departments to enhance communication regarding payment processes and address any arising issues.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Senior Customer Service Associate
Collabera
San Antonio, Texas
03.2024 - 12.2024
- Adapted quickly to new customer service protocols ensuring seamless support and resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Worked closely with other departments to resolve customer issues in a timely manner.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Bilingual Customer Service Representative
ASK Staffing, Inc
San Antonio, Texas
06.2023 - 03.2024
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Took ownership of each call by listening attentively to understand individual needs.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Collaborated with team members to enhance service delivery and improve customer experience.
Education
High School Diploma -
American School of Mallorca,Spain
Portals NousSkills
- Customer relationship management
- Data entry and issue escalation
- Knowledgebase utilization
- Communication skills
- Conflict resolution and active listening
- Task prioritization
- Bilingual communication
- Customer advocacy and support case resolution
- Negotiation and computer skills
- Cultural sensitivity and reliability
- Professionalism under pressure
Timeline
Customer Service Associate-Chat
Accenture
10.2025 - Current
Payment Processor
SWBC-Southwest Business
01.2025 - 06.2025
Senior Customer Service Associate
Collabera
03.2024 - 12.2024
Bilingual Customer Service Representative
ASK Staffing, Inc
06.2023 - 03.2024
High School Diploma -
American School of Mallorca,Spain