Summary
Overview
Work History
Education
Skills
Timeline
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NATALIE LAKE

Miramar,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

26
26
years of professional experience

Work History

Tech 3, Service Assurance (ECC)

Comcast Cable Communications Corp
06.2019 - Current
  • Conducts in-depth investigations into customer issues and effectively resolves them utilizing the available tools and information. Manages intricate problems delegated by team members, supervisors, or other management personnel. Conducts thorough research to ensure precise resolutions for customers in cases of uncertainty. Extends operational support to customers, team members, and management upon request. Delivers training to new team members for their specific roles. Demonstrates exceptional customer service by establishing rapport, exhibiting courtesy, and showing empathy towards all individuals. Maintains regular and punctual attendance. Executes any additional duties and responsibilities as assigned. Conducts Pay research and addresses any discrepancies raised by customers. Currently serving as a Quality Assurance Intern.

Quality Assurance Intern

Comcast Cable Communications Corp
05.2024 - Current
  • Prepared QA evaluation reports and submitted to management.
  • Maintained up-to-date knowledge of current agents and assigned teams.
  • Consistently met deadlines and assisting other team members while maintaining high-quality standards .
  • Assisted in grading QA processes for more efficient and accurate procedures.

CAE 3 Commercial Cust Serv (Tch Spt T1)

Comcast Cable Communications Corp
02.2018 - 06.2019
  • Offer technical assistance to small and medium-sized enterprises (SMB) ensuring prompt resolution of payment-related problems and technical malfunctions. Direct customers to the appropriate department for inquiries that go beyond my expertise and knowledge. Conduct thorough training sessions for new team members (PAL) and actively participate in the Engagement Committee. Received promotion to ECC (Mid-Market).

Cashier

Party City
10.2017 - 02.2018
  • Welcome and support customers in finding their desired products. Ensure the store’s layout is well-structured and maintain a tidy atmosphere. Manage customer orders efficiently and accurately within the store. Conduct payment transactions seamlessly using the point-of-sale system.

Customer Service Rep

Racing and Gaming Svcs Ltd
07.2004 - 04.2017
  • Assisting in implementing required changes, recognizing, and informing customer of any mistakes during the process of entering bets into the tote machine. Supporting managers, staff, and leaders in a fast-paced, high-performing environment with all essential duties. Effectively addressed difficult customer concerns while upholding a calm and friendly demeanor. Enforced quality control protocols and methods to enhance customer contentment. Cultivated lasting customer connections to promote recurring transactions. Recognized by leadership for providing exceptional customer support and secured a promotion to the role of a concierge agent, focusing on meeting the demands of valued clients with intricate needs.

Office Clerk

CLICO Int. Life Insurance
04.2001 - 04.2004
  • Successfully managed Reinstatements, Post Dates, Policy Cancellations, processed installments, Loans, and Policy Maturity Payments. Assigned Policies to financial institutions and other lending companies for security purposes. Recorded claims in the AS400 program for timely settlement. Effectively distributed premiums and managed incoming and outgoing calls for the entire office. Provided various clerical support to office team members, oversaw correspondence, managed phone calls, and monitored documentation. Updated and organized filing, inventory, and database systems. Either manually or using a computer. Offered friendly and helpful customer service to clients, maintaining professionalism in challenging situations to enhance customer satisfaction. Selected for training Administration and Insurance procedures in company offices in other countries in the region.

Data Entry Clerk/Payroll Officer

Sensor Scientific Ltd
10.1999 - 12.2000
  • Data Entry: Compiled daily attendance reports for more than three hundred employees and computed weekly hours worked. Established profiles for new employees in the accounting program, SBT Pro Series, for payroll purposes. Provided reports to the Manager, Payroll Department, or supervisors as needed. Conducted training sessions for employees in the Data Entry position.
  • Payroll Clerk/Administrator: Process the payroll of employees by gathering their payroll information and timesheets. Validate the work hours and compensation of employees, issuing statements for deductions, earnings, and other relevant information to employees, and consistently updating payroll records. Manage filing, distribution, and completion of Social Security forms. Create reports for holiday and redundancy payments, as well as draft termination letters, job verification letters, and reference letters as needed. Organize the Manager’s phone calls and efficiently arrange appointments. Provided training to new employees for the same position within the department.

Education

Basseterre High School

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Basseterre Junior High School

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Florida Technical College

Skills

  • Teamwork
  • Team communication
  • Quality management systems
  • Detail-driven
  • Customer service
  • Results and Deadline-driven
  • Teamwork and positive attitude
  • Team mentoring
  • Test code generation
  • Training and onboarding
  • Workload management
  • Technical troubleshooting

Timeline

Quality Assurance Intern

Comcast Cable Communications Corp
05.2024 - Current

Tech 3, Service Assurance (ECC)

Comcast Cable Communications Corp
06.2019 - Current

CAE 3 Commercial Cust Serv (Tch Spt T1)

Comcast Cable Communications Corp
02.2018 - 06.2019

Cashier

Party City
10.2017 - 02.2018

Customer Service Rep

Racing and Gaming Svcs Ltd
07.2004 - 04.2017

Office Clerk

CLICO Int. Life Insurance
04.2001 - 04.2004

Data Entry Clerk/Payroll Officer

Sensor Scientific Ltd
10.1999 - 12.2000

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Basseterre Junior High School

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Florida Technical College

Basseterre High School

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