NATALIE LAMPLEY
Dallas
Summary
Remote administrative and back-office support professional with 6+ years of experience supporting healthcare, insurance, and corporate operations. Skilled in documentation review, claims support, data entry, and ticket-based workflows while maintaining HIPAA compliance. Proven ability to work independently in fully remote environments while meeting productivity and quality standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Administrative Assistant
Dallas Orthodontics
Dallas
02.2018 - Current
- Maintained accurate patient records, insurance documentation, and financial data.
- Verified insurance eligibility and benefits with a high attention to detail.
- Supported administrative workflows through documentation management and written correspondence.
- Ensured HIPAA compliance and confidentiality across all administrative processes.
Bilingual Telephone Interviewer
ReconMR Research Company
Remote
01.2022 - 12.2022
- Collected and documented data, following approved scripts and compliance guidelines.
- Accurately entered information into interviewing systems, and maintained data integrity.
- Verified participant eligibility and updated case records. Worked independently in a remote environment while meeting deadlines and quality standards.
Process Associate
Genpact
Remote
01.2020 - 12.2022
- Processed claims and account documentation in a fully remote, back-office environment
- Reviewed records for accuracy, completeness, and compliance with established procedures
- Updated case notes, uploaded supporting documentation, and maintained detailed records
- Managed digital work queues and consistently met productivity and quality metrics
- Handled sensitive customer and healthcare data in compliance with HIPAA standards
Front Desk Receptionist / Lead Technician
Galleria Vision Center
Dallas
01.2016 - 12.2018
- Managed multi-line phone systems, patient flow, and front desk operations.
- Performed pre-testing, taught contact lens care, processed insurance, and supported billing tasks.
- Maintained organized patient records and office cleanliness.
Education
Medical Billing & Coding - Some College
El Centro College
801 Main St, Dallas, TX 7520201.2024
High School Diploma -
Berkner High School
1600 E. Spring Valley Rd. Richards01.2017
Skills
- - Non-phone customer support (email and ticket-based)
- Claims and documentation processing - Data entry and quality assurance
- HIPAA and confidentiality compliance
- Remote workflow and queue management
- CRM and case tracking systems
- Written communication
- Productivity and accuracy metrics
- Bilingual: English / Spanish
Certification
CRM & Case Management Systems • EHR / Practice Management Software (Dolphin) • Microsoft Office • Windows
Remote Desktop • Digital File Management Systems
Remote Desktop • Digital File Management Systems
Timeline
Bilingual Telephone Interviewer
ReconMR Research Company
01.2022 - 12.2022
Process Associate
Genpact
01.2020 - 12.2022
Front Office Administrative Assistant
Dallas Orthodontics
02.2018 - Current
Front Desk Receptionist / Lead Technician
Galleria Vision Center
01.2016 - 12.2018
Medical Billing & Coding - Some College
El Centro College
High School Diploma -
Berkner High School