Natalie Landau
Pittsburgh,PA
Summary
Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in Pennsylvania. Customer-oriented and hardworking individual with in-depth knowledge of title processing. Strong mathematical, customer service and data entry skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Title Specialist
AAA East Central
12.2019 - Current
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Streamlined workflow processes for increased productivity through effective team collaboration and organization.
- Oversaw quality assurance efforts, conducting regular audits of completed work to maintain high standards of accuracy and professionalism across the team.
- Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
- Improved department efficiency by implementing strategic filing systems for easy access to critical information.
- Served as liaison between internal departments, facilitating clear communication channels that supported overall operational success.
- Supported clients throughout the title application process, providing exceptional customer service.
- Contributed to company growth by consistently meeting or exceeding performance targets within the title department.
- Assisted in training new team members, sharing best practices and industry knowledge for comprehensive skill development.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Entered title and vehicle information into database.
- Contacted Pa. Motor Vehicle Department to determine status of pending titles.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Received and processed paperwork for titles, new license plates, and renewals.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Handled cash and credit card payments accurately.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
Skills
- Title Clearance Resolution
- Notary Public Certification
- Title Commitment Preparation
- Deadline Oriented Approach
Accomplishments
Made the Presidents Elite in 2022. I was 1 of 8 people out of 480 people in our region.
Timeline
Title Specialist
AAA East Central
12.2019 - Current
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