Natalie Landeros
Phoenix,AZ
Summary
A dedicated, task-driven individual with experience in upper management, customer service, food safety and sales. Committed to providing exceptional customer service, while being organized with a team-oriented mentality. Eagerness to adapt and acquire new skills wherever needed. Authorized to work in the US for any employer
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Virtual Customer Service Agent
Chewy
Phoenix, AZ
09.2022 - Current
- Engage with customers who contact us for a variety of topics ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn’t go as planned
- Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution
- Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and
- Team Members alike
- Operate with a willingness to learn
- Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration
Reservations Agent
Best Western
Phoenix, AZ
04.2022 - Current
- Answer incoming calls from prospective guests and travel agents
- Provides customer service by responding to reservation requests and customer inquiries/requests
- Responsible for handling a variety of call types and situations with the emphasis on Customer Service and sales
- Provide quality customer service and complete hotel booking process
- Fashion Product Receiver
The RealReal Warehouse
Phoenix, AZ
11.2021 - 02.2022
- Quality check on luxury products to ensure company standards are met
- Inspects consigned luxury products for condition and acceptance standards
- Data entry inputting product specifications into the company inventory system
- Ensure monthly goals are met while upholding the highest company authentication standards.
Pro-Sales Associate
The Home Depot
Phoenix, AZ
07.2021 - 11.2021
- Greeted customers, provided outstanding customer service and helped them find items they need, whether it be in that store, another store or online
- Completed phone sales for professional, industrial and commercial customers while also taking cash and card transactions
- Offered any in-store special and credit card applications
- Kept area well cleaned and organized as well as sanitizing when necessary.
Kitchen Manager
Wendy’s
El Paso, TX
03.2021 - 05.2021
- Same responsibilities as crew member and closing/opening manager as well as:
- Handling guests’ concerns and complaints regarding food professionally resolve problems according to restaurant policy
- Store all food products in compliance with health and safety regulations
- Briefly taught scheduling, training and hiring.
Shift Supervisor
Wendy’s
El Paso, TX
08.2019 - 03.2021
- Responsibilities carried over from crew member as well as:
- Delegation of tasks to restaurant staff and supervise their performance; arranged staff to have shifts covered, solve on the job problems
- Ensuring all registers, safe box and deposit have been counted and balanced
- Maintained a fully-stocked inventory and ordered food supplies, as needed
- Opened and closed the store as needed.
Crew Member
Wendy’s
El Paso, TX
10.2018 - 08.2019
- Greeted customers with a consistent positive and helpful attitude,also helping with questions about the menu or prices
- Inputting orders in the system and charged using credit card or cash
- Working together with a team to prepare foods while following cooking instructions, safe procedures and sanitary requirements
- Ensure restaurant cleanliness throughout the day.
Education
Diploma - undefined
Barry Goldwater High School
04.2019 - 05.2019
Diploma - undefined
JM Hanks High School
08.2016 - 04.2019
Skills
Managementundefined
Timeline
Virtual Customer Service Agent
Chewy
09.2022 - Current
Reservations Agent
Best Western
04.2022 - Current
The RealReal Warehouse
11.2021 - 02.2022
Pro-Sales Associate
The Home Depot
07.2021 - 11.2021
Kitchen Manager
Wendy’s
03.2021 - 05.2021
Shift Supervisor
Wendy’s
08.2019 - 03.2021
Diploma - undefined
Barry Goldwater High School
04.2019 - 05.2019
Crew Member
Wendy’s
10.2018 - 08.2019
Diploma - undefined
JM Hanks High School
08.2016 - 04.2019
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