Natalie Lara
Riverside ,CA
Summary
Proven leader and skilled stylist at Great Clips Hair Salon, I enhanced client satisfaction and salon revenue through innovative management and advanced color technique training. Demonstrated patience, understanding, and CPR proficiency ensured both child and client safety. Achieved high employee retention and client loyalty by fostering a positive work environment and implementing effective safety protocols.
Overview
11
11
years of professional experience
Work History
Child Caregiver
Bianca Chavarin
08.2020 - 06.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Encouraged children to develop healthy social and emotional skills.
- Provided emotional support and guidance to children during difficult times.
- Monitored children's activities to verify safety and wellbeing.
Hairstylist
Great Clips Hair Salon
09.2012 - 04.2018
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Assistant Manager of Customer Service
Great Clips Hair Salon
09.2012 - 04.2018
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
- Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Hair Salon Manager
Great Clips Hair Salon
09.2012 - 04.2018
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Fostered a positive working environment, resulting in high employee retention rates.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Boosted staff productivity with regular training sessions on latest hair trends and techniques.
- Oversaw inventory management to ensure adequate stock levels of products and supplies.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained general appointment calendar and set shift schedules.
Education
Cosmetology
Riverside City College
Riverside, CALa Sierra High School
Riverside, CA05.2008
Skills
- Patience and understanding
- CPR training
- Cleaning and sanitizing
- Hygiene and Cleanliness
- Schedule Management
- Positive Reinforcement
Timeline
Child Caregiver
Bianca Chavarin
08.2020 - 06.2023
Hairstylist
Great Clips Hair Salon
09.2012 - 04.2018
Assistant Manager of Customer Service
Great Clips Hair Salon
09.2012 - 04.2018
Hair Salon Manager
Great Clips Hair Salon
09.2012 - 04.2018
Cosmetology
Riverside City College
La Sierra High School
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