Summary
Overview
Work History
Education
Skills
Timeline
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Natalie LaVigne

Arlington Heights,IL

Summary

Experienced Customer experience supervisor bringing 4 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

5
5
years of professional experience

Work History

Customer Service Supervisor

Marshalls
05.2020 - Current
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Spearheaded process improvements within the department that led to reduced response times for incoming inquiries.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
  • Coached employees through day-to-day work and complex problems.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Team Member

Chick-fil-A
10.2018 - 05.2020
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Education

Associate of Arts -

Tri-County Technical College
Pendleton, SC
05.2024

Skills

  • New Hire Training
  • Active Listening
  • Issue Resolution
  • Performance Evaluations
  • Schedule Coordination
  • Handling Escalations
  • Positive and Constructive Feedback
  • Complaint Resolution
  • Delegating Work
  • Time Management
  • Problem-Solving

Timeline

Customer Service Supervisor

Marshalls
05.2020 - Current

Team Member

Chick-fil-A
10.2018 - 05.2020

Associate of Arts -

Tri-County Technical College

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Natalie LaVigne