Natalie Lawrence
New York,NY
Summary
Dynamic professional with a strong background in account management, operations and security. Known for exceptional communication and relationship-building skills, ready to leverage expertise in managing client accounts and driving customer satisfaction.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Account Manager
A&H Security Services
The Bronx, New York
07.2025 - 07.2026
- Oversaw client accounts, ensuring satisfaction and retention through effective contract negotiations.
- Developed strong client relationships to assess security needs and improve service delivery.
- Coordinated security service schedules for multiple clients, meeting deadlines efficiently.
- Trained staff on customer service protocols and security procedures to enhance client interactions.
- Resolved customer complaints promptly as primary contact for client concerns.
- Implemented feedback systems to refine service delivery and enhance client experience.
- Conducted regular performance reviews to identify improvement areas across accounts managing approximately 18,000 monthly.
Operations Manager
Precision Security Investigations LLC
New York, New York
03.2021 - 07.2025
- Oversaw daily operations to ensure compliance with company protocols and policies.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Monitoring an excess of 16,000 employee work hours per month.
Team Supervisor
Southern Connection
BROOKLYN, NY
03.2012 - 12.2024
- Managed client accounts to drive satisfaction and retention through regular communication.
- Supervised daily operations, enhancing team efficiency and workflow continuity.
- Conducted site visits to evaluate client needs and ensure service quality.
- Implemented inventory management systems to streamline ordering processes and prevent shortages.
- Trained security staff through developed programs to improve performance and service standards.
- Oversaw catering operations, ensuring seamless execution of events for high-profile clients.
- Resolved customer complaints promptly, maintaining strong client relationships and satisfaction.
Education
High School Diploma -
Cowen Hamilton Secondary School
Trinidad And Tobago06-2001
Skills
- Communication and problem solving
- Leadership and management
- Security operations
- Artistic expression
- Character development
- Acting techniques
- Emotional range
- Facial expressions
- Camera awareness
- Body language
- Caribbean cuisine preparation
- Basic masonry skills
- Handwriting proficiency
- Health and wellness advocacy
- Winteam software proficiency
- Employee training programs
- Client relationship management
- Operational management strategies
- Team building initiatives
- Artificial intelligence
Certification
- Introduction to Psychology - Yale
- Health Coaching Conversations
- OOPP - Opioid Overdose Prevention Program - New York State
- Curanderismo - Traditional Healing of The Body
- Curanderismo - traditional Healing Using Plants
- Discover Acting
- Finding Your Professional Voice
- Getting Started with Microsoft Excel
- Recruiting, Hiring and Onboarding Employees
- Managing Employee Performance
- Managing Employee Compensation
- Preparing to Manage Human Resources
- F02 Fire-Guard - FDNY
- Coordinator of Fire Safety and Alarm Systems in Homeless Shelters F80 - FDNY
- Google AI Professional Specialization
- AI for App Development
- AI for Data Analysis
- AI for App Building
- AI for Brainstorming and Planning
- AI for Content Creation
- AI for Writing and Communicating
- AI for Research and Insights
- AI Fundamentals
- Cinematography & Videography Guide: Shot & Expert Tips
- Cinematography & Videography Guide: Audio and Story
- Cinematography & Videography Guide: Camera Basics
- Learn Cinematography Specialization
ENTERTAINMENT
- Agent: Lynn Clark-Geiner
- Launch Direct Talent
- Nine9 Talent
- Launch Showcase 2024
- Launch Showcase 2025
- Launch Showcase 2026
- Roger Canamar Couture Chicago Fashion Show 2025
- Roger Canamar Couture Chicago Fashion Show 2026
Timeline
Account Manager
A&H Security Services
07.2025 - 07.2026
Operations Manager
Precision Security Investigations LLC
03.2021 - 07.2025
Team Supervisor
Southern Connection
03.2012 - 12.2024
High School Diploma -
Cowen Hamilton Secondary School