Natalie Lese
Burbank,IL
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ambulance Calltaker
Lifeline Ambulance Service Inc.
Skokie, IL
11.2023 - Current
- Ensured adherence to company policies regarding privacy regulations.
- Developed relationships with customers through effective communication techniques.
- Greeted callers in a friendly and courteous manner.
- Identified opportunities to improve processes related to call taking activities.
- Responded promptly to customer inquiries via telephone, email, or other forms of communication.
- Assisted with training new Call Takers on proper procedures for handling customer inquiries.
Barista
Starbucks
Burr Ridge, IL
09.2022 - 07.2023
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Stocked shelves with ingredients needed to make coffee drinks.
Education
High School Diploma -
Reavis High School
6034 W 77th Street Burbank Il05-2019
Skills
- Complaint Handling
- Stress Tolerance
- Switchboard Operation
- Telephone reception
- Professional Communication
- Proficient in [Software]
Languages
Romanian
Professional
Certification
CPR certified
Accomplishments
- Graduated emt school
- graduated 911 dispatch course
Affiliations
- hiking
- running
- tennis/pickleball
Timeline
Ambulance Calltaker
Lifeline Ambulance Service Inc.
11.2023 - Current
Barista
Starbucks
09.2022 - 07.2023
High School Diploma -
Reavis High School
CPR certified