Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Lewis

Snellville,GA

Summary

Perceptive Medical Service Coordinator with in-depth knowledge of medical terminology, billing codes and medical transcription. Accommodating and energetic professional offering 4 years of experience maintaining confidential records, organizing schedules and liaising between medical staff and patients. First-rate multitasking skills paired with excellent oral and written communication capabilities.

Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports, and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.

Overview

8
8
years of professional experience

Work History

Medical Service Coordinator

Senture
07.2022 - Current
  • Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
  • Document each customer’s inquiry information into a database
  • Verify customer’s information, making corrections and updates as needed
  • Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
  • Follow-up with callers as necessary
  • Use statistical contact center data to make improvements to performance
  • Outbound calling for surveying to obtain client specific information
  • Shift and Schedule adherence.

Personal Support Aide

Hope Private In-Home Care
02.2020 - 07.2022

Phlebotomist

Biolife Plasma Center
11.2020 - 01.2021
  • Performed over 400 venipuncture.

Personal Support Aide

Medciphers
09.2019 - 02.2020

Home Health Aide

A&D Home Health Solutions
09.2017 - 09.2019

New York Neuro & Rehab Center
07.2016 - 09.2017
  • Completed over 165 hours of clinical practice
  • Performed Vital signs EKG and Phlebotomy on patients
  • Input data into the computer
  • Schedule patients’ appointments
  • BLS / CPR Certified Phlebotomist Certification.

Education

Certified Phlebotomist -

Atlanta Career Institute
Norcross, GA
05.2020

Associate in medical assisting -

ASA College
Brooklyn, NY
05.2016

Skills

  • MS Office: Word, Excel, and PowerPoint
  • Aseptic Techniques, Specimen Collection (Finger Puncture, Phlebotomy and Urinalysis)
  • Able to write and verbal skills for effective communication and a level of understanding
  • Competent in organizational and time management skills
  • Demonstrate good judgment, problem solving and decision-making skills
  • HIPAA Compliance
  • Organizational abilities
  • Patient Scheduling
  • Insurance Verification
  • Medical Terminology
  • Insurance Billing
  • Medical Office Procedures

Timeline

Medical Service Coordinator

Senture
07.2022 - Current

Phlebotomist

Biolife Plasma Center
11.2020 - 01.2021

Personal Support Aide

Hope Private In-Home Care
02.2020 - 07.2022

Personal Support Aide

Medciphers
09.2019 - 02.2020

Home Health Aide

A&D Home Health Solutions
09.2017 - 09.2019

New York Neuro & Rehab Center
07.2016 - 09.2017

Certified Phlebotomist -

Atlanta Career Institute

Associate in medical assisting -

ASA College
Natalie Lewis