Natalie Lewis
Bloomingdale,IL
Summary
Strategic in financial management, thrive on maximizing productivity and efficiency in task completion. Skilled in budgeting, risk assessment, and strategic planning. Excel at communication, problem-solving, and leadership, ensuring seamless operations and team synergy.
Overview
20
20
years of professional experience
Work History
Revenue Cycle Manager
Caritas Central Intake The Women s Treatment Center
Oak Brook, Illinois
01.2019 - 01.2025
- Manages all functions of the organization s billing and revenue cycle to maximize cash flow while maintaining and improving internal and external customer relations
- Provide direct billing supervision for Behavioral Health, and Substance Abuse programs
- Assure billing compliance with time constraints for Manage Care Providers and Medicare
- Contribute to the day to day operations on all issues related to the revenue cycle function, provide analysis, create written processes, and train other in implementing a cross functional revenue cycle team
Operation Manager
State Farm Insurance Agency
Chicago, Illinois
01.2016 - 12.2019
- Organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency
- Analyze and monitor policies and procedures implement procedural and policy changes to improve operational efficiency
- Work closely with the Insurance Agent regarding employee engagement activities, employee relations, new hire orientations, employee mobility, and recruiting
- Manage office budget, ensure accurate and timely reporting
Revenue Cycle and Client Relations Manager
GoPath Laboratories
Buffalo Grove, Illinois
01.2015 - 01.2016
- Company Overview: clinical pathology and molecular diagnostic laboratory
- Built and executed revenue cycle infrastructure from the ground up, driving long term growth and profitability for this clinical pathology and molecular diagnostic laboratory
- Developed departmental policies and procedures
- Recruited, hired, and managed new department team
- Collaborated with IT department to build streamlined collections and billings database specific to lab billing, allowing for efficient 3rd party billing
- Significantly improved billing collections by analyzing trends in bad debt, developing new workflows, refocusing team training and implementing frequent informal performance reviews
- Strengthened client relationships with consistent communication, feedback assessment and workflow integration ensured revenue cycle integrity
- Advised Executive Leadership re key billing metrics, data flow and revenue processes to determine industry patterns
- Processed third party payer insurance claims, submitted 2,000 daily client account invoices, responded to insurance denials, posted payments, resolved patient and client billing inquiries
- Clinical pathology and molecular diagnostic laboratory
Manager, Specialty, and Liability Collections
Advocate Health Care Share Revenue Cycle
Oak Brook, Illinois
01.2013 - 01.2015
- Restructured billing department (covering 8 hospitals, healthcare facilities, fitness facilities and clinics) function to incorporate foundational Liabilities breakout
- Hired, trained, and managed team of 10 employees
- Researched and contracted liability consultants to train and update staff liability specialization
- Developed and executed standard operating procedures and policies for department
- Negotiated directly with client attorneys within 75 collection, oversaw specialty collections, authorized bill reductions reduced bad debt, efficiently zeroed out cleared accounts
Supervisor, Cash Application and Credit Balance
Presence Health
Bolingbrook, Illinois
01.2011 - 01.2013
- Posted daily patient third party payments for 12 hospitals
- Developed account research system with bank to define assign accounts unapplied cash dump account resulted in mass account reconciliation
- Established new workflow, ensuring efficient use of time and accurate reporting
- Assisted IT department to streamline database vendor claims and accurately balance accounts
Charge Description Master Analyst
Cape Fear Valley Medical Center
Fayetteville, NC
01.2008 - 01.2011
- Oversaw maintenance and accuracy of all Health System Charge coding and billing management
Medical Billing Manager
Novamed Inc.
Des Plaines, Illinois
01.2005 - 01.2008
- Supervised 23 multi specialty Ambulatory Surgery Centers coordinated revenue cycle internal audits, billing, collections, staff training and performance reviews and department productivity
Education
Bachelors Degree - Business Administration, Concentration in Business
DeVry University
Addison, IL04-2005
References
References available upon request.
Timeline
Revenue Cycle Manager
Caritas Central Intake The Women s Treatment Center
01.2019 - 01.2025
Operation Manager
State Farm Insurance Agency
01.2016 - 12.2019
Revenue Cycle and Client Relations Manager
GoPath Laboratories
01.2015 - 01.2016
Manager, Specialty, and Liability Collections
Advocate Health Care Share Revenue Cycle
01.2013 - 01.2015
Supervisor, Cash Application and Credit Balance
Presence Health
01.2011 - 01.2013
Charge Description Master Analyst
Cape Fear Valley Medical Center
01.2008 - 01.2011
Medical Billing Manager
Novamed Inc.
01.2005 - 01.2008
Bachelors Degree - Business Administration, Concentration in Business
DeVry University
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