Natalie Lichok
Phoenix,AZ
Summary
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Amazon Delivery Driver
Lime Logistics LLC
2022.10 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Spark Delivery Driver
Spark
2022.10 - Current
- Picking up orders from Walmart and delivering to customers
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Instacart Shopper/Delivery Driver
Instacart Shopper, Instacart
2022.07 - Current
- Consulted with customers on food selections and custom order requests.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Loaded and unloaded orders at customer's homes or locations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Provided product advice to customers to help select most suitable items for individual needs.
- Followed orders precisely for correct items, sizes and quantities.
Wendy's Assistant Manager
JMJLLC
2016.08 - 2022.01
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Housekeeper
Holiday Inn Express and Suites
2018.02 - 2020.11
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
Housekeeper
CIVANA Wellness Resort and Spa
2018.05 - 2018.06
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
Wal-Mart Cashier
Walmart
2019.03 - 2019.06
- Cashier
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Retail Sales Associate
Shoe Dept.Encore
2017.02 - 2017.07
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
High school diploma -
North Canyon High School
Phoenix, AZ05.2017
Skills
- Restaurant Management
- Retail Sales
- Management
- Sales
- Recruiting
- Food Safety
- Inventory Control
- Cleaning Experience
- Positive Attitude
- Punctual and Reliable
- Valid Driver's License
- Fluent in Spanish
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Amazon Delivery Driver
Lime Logistics LLC
2022.10 - Current
Spark Delivery Driver
Spark
2022.10 - Current
Instacart Shopper/Delivery Driver
Instacart Shopper, Instacart
2022.07 - Current
Wal-Mart Cashier
Walmart
2019.03 - 2019.06
Housekeeper
CIVANA Wellness Resort and Spa
2018.05 - 2018.06
Housekeeper
Holiday Inn Express and Suites
2018.02 - 2020.11
Retail Sales Associate
Shoe Dept.Encore
2017.02 - 2017.07
Wendy's Assistant Manager
JMJLLC
2016.08 - 2022.01
High school diploma -
North Canyon High School
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