Natalie Liedtka
Denver,CO
Summary
Professional Clinic Manager with strong emphasis on team collaboration and achieving results. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving goals. Known for adaptability, strategic planning, and effective communication. Focused on delivering high-quality care and optimizing clinic performance.
Overview
8
8
years of professional experience
Work History
Clinic Manager
Facial Aesthetics Inc.
12.2021 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Enhanced team performance by providing regular training and professional development opportunities.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
Patient Care Coordinator
Facial Aesthetics Inc.
03.2018 - 12.2021
- Managed the opening and closing of the offices- including check in/check out of patients, explain financial policies, schedule appointments, collect payments.
- Performed follow-up's with patients about their experience, focusing on retention.
- Displayed strong interpersonal and communication skills with both patients and coworkers.
- Provided assistant management support- by observing and adjusting daily schedules, alerting manager when office supplies are needed, maintaining a safe office through employee training, including developing a complete front desk protocol.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Recruiter
Meridian Medical Staffing
12.2016 - 02.2018
- Developed an effective recruiting plan to achieve monthly quotas in a high volume, fast paced environment- using various sources including the Internet, phone, referrals, direct mail, etc
- Identified, qualified, matched, informed and managed candidates utilizing an automated recruiting database.
- Successfully negotiated compensation and benefits package for each contract assignment.
- Effectively performed follow-up's to ensure retention, quality control, and development of business.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
Education
B.A. - Communications
University of Colorado
08.2015
Skills
- Analytical Aptitude
- Leadership
- KPI tracking
- Customer Service
- Training and mentoring
- Attention to Detail
- Interpersonal Skills
- Problem-solving
Timeline
Clinic Manager
Facial Aesthetics Inc.
12.2021 - Current
Patient Care Coordinator
Facial Aesthetics Inc.
03.2018 - 12.2021
Recruiter
Meridian Medical Staffing
12.2016 - 02.2018
B.A. - Communications
University of Colorado
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