Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Ligtermoet

Temecula,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Esthetician

Two Spirit Esthetics
Murrieta, CA
11.2023 - Current
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Performed waxing services on clients including eyebrows, lip, chin, and full face.
  • Conducted consultations with new clients to assess skin type and discuss desired outcomes.
  • Kept detailed records of client visits, treatments performed, and product purchases.
  • Set up patient rooms and sterilized equipment.
  • Checked supplies inventory regularly to ensure adequate stock levels at all times.
  • Maintained cleanliness of treatment room and equipment between appointments.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
  • Communicated effectively with other members of the spa team regarding client concerns.
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Kept detailed records of client preferences, skin and products to provide seamless service.

Front Desk Administrator

Salt & Light Wellness
Temecula, CA
05.2023 - 08.2023
  • Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
  • Ensured that front desk area is clean and organized at all times.
  • Performed administrative tasks such as filing, copying, data entry, and scanning documents.
  • Greeted customers and answered inquiries in a friendly manner.
  • Updated database with new customer information after each transaction was completed.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Scheduled appointments for clients based on availability of staff.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

Asset Protection Customer Host

Walmart
Temecula, CA
12.2021 - 01.2023
  • Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
  • Helped keep entryway and front line clean, organized and fully stocked with inventory.
  • Offered customer support by directing to designated locations and connecting with specific personnel.
  • Assisted with security procedures by validating purchases against receipts.
  • Provided customer service to ensure guest satisfaction, handled complaints and resolved conflicts.
  • Developed relationships with regular customers to foster loyalty and repeat business opportunities.
  • Ensured that all safety procedures are followed when dealing with guests or handling money transactions.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.

Seasonal Stockroom Associate

Kohl's
Temecula, CA
08.2021 - 01.2022
  • Answered customer questions and provided store information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.
  • Supported management team to facilitate task completion and meet performance goals.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Helped customers locate items within the store using the inventory system.
  • Arranged and stocked new merchandise following placement directions.
  • Stocked sales floor and assisted in product movement and merchandising plans.
  • Bagged or packaged purchases and wrapped gifts.

Education

Licensed Esthetician - Master Aesthetician

Paul Mitchell The School
Temecula, CA
01-2023

High School Diploma -

River Springs Charter School
Temecula, CA
06-2021

Skills

  • Chemical Facial Peels
  • Skin Rejuvenation
  • Consultative Sales Strategies
  • Skin Tightening Techniques
  • Social Media Marketing
  • Client Needs Assessment
  • Outstanding Client Care
  • Excellent Team Player
  • Sanitization
  • Scheduling
  • Professional Demeanor
  • Email communication
  • Data Entry
  • Familiarity with basic word processing software and spreadsheet programs such as Microsoft Word and Excel

Certification

  • Licensed Esthetician

Timeline

Esthetician

Two Spirit Esthetics
11.2023 - Current

Front Desk Administrator

Salt & Light Wellness
05.2023 - 08.2023

Asset Protection Customer Host

Walmart
12.2021 - 01.2023

Seasonal Stockroom Associate

Kohl's
08.2021 - 01.2022

Licensed Esthetician - Master Aesthetician

Paul Mitchell The School

High School Diploma -

River Springs Charter School

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Natalie Ligtermoet